Information and Assistance
Information & Assistance (I & A) is a core service of an
Aging & Disability Resource Center (ADRC). Staff at ADRCs
assist older adults and adults with disabilities to determine their
needs, and consider what services and programs that are available in
their area to meet their specific needs. Information about
services and programs is contained in the ADRC resource database.
Staff search the database to identify specific services and supports and
tailor information that best reflects the person's individual situation
and preferences.
People may not know to ask for a service by name, so it is important
that I & A Specialists take the time that is needed to establish a
personal rapport, explain the role of the ADRC, and how they will work
in collaboration with the person to understand all of the individual's
concerns, and be able to offer potential resources and solutions that
the individual will choose as their next steps.
The following training resources are available for ADRC staff:
Online Modules
Webcasts
Motivational Interviewing is a person-centered directive method of
communication for enhancing intrinsic motivation to change by exploring
and resolving ambivalence. This series of webcasts feature Debra
Murray, Ph.D., from Viterbo University and Maurine Strickland from the
Office for Resource Center Development, and can be accessed through the
following link:
This webcast provides key information for staff working with older
adults and adults with disabilities. The presentation contains
helpful information about what abuse is, warning signs and how to
connect with the reporting system. This webcast features Jane
Raymond and Alice Page from the Office on Aging and Maurine Strickland
from the Office for Resource Center Development.
Options
Counseling Information
Last Revised: January 09, 2012
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