Important Information for FoodShare and Health Care

Your Rights

Everyone applying for or getting FoodShare, Family Planning Only Services, Medicaid or BadgerCare Plus plans, has the right to:

• Be treated with respect by agency staff.

• Have your civil rights upheld. (To learn more see Civil Rights Protection.)

• Have your private information kept private.

• Get an application or have the application mailed on the same day you ask for it. 

• Have an application accepted right away by the agency. 

• Ask the agency to explain anything in this handbook you do not understand.

• Get a decision about your application within 30 days of the day the agency gets it.

If your application is received at the agency after 4:30 p.m. or on a weekend or holiday, the date of receipt will be the next business day. This includes paper and online applications.

• Get FoodShare benefits within 7 days of applying if you are in immediate need and qualify for faster service.

• Be told in advance if your benefits are going to be reduced or ended and the reason for the change.

• Ask for a fair hearing if you do not agree with any action of the agency.

• See the agency’s records and files relating to you, except information obtained from a confidential source.

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Last Revised: February 06, 2013