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Personal Identification Number (PIN)

Selecting a PIN

You will be asked to select a PIN. You will need your PIN to access your benefits when using your QUEST card. The following will give you step by step directions to select a PIN. If you are deaf or hearing impaired see “Instructions For People Who Are Hearing Impaired” following this section.) 

1. Select four numbers that are easy for you to remember but hard for someone else to figure out.

2. Have your QUEST card number, the four digits you have selected for a PIN, your date of birth and the last four digits of your Social Security Number (SSN) ready.

3. Call Customer Service at 1-877-415-5164.

4. The system will give you several options — pick the option to select a PIN.

5. Then say or press the numbers for:

• Your date of birth.

• The last four digits of your SSN.

• The four digit PIN you have selected. You will be asked to enter your PIN twice.

Instructions For People Who Are Hearing Impaired 

1. Select four numbers that are easy for you to remember but hard for someone else to figure out.

2. Have your QUEST card number, the four digits you have selected for a PIN, your date of birth and the last four digits of your Social Security Number ready. 

3. Call 711 and have the TTY operator call 1-877- 415-5164.

4. There are a couple options to choose from. Have the operator choose the option to select a PIN. 

5. Instruct the operator to say or press:

• Your birth date.

• The last four digits of your SSN. 

• The four digit PIN you have selected. The operator will need to do this step twice.

Keep Your PIN Safe

Never give your PIN to anyone, including your worker, family members, the grocery clerk, store manager or other store personnel. Anyone who knows your PIN will have access to your benefits. Be careful about sharing your card and PIN.

Benefits will not be replaced if your card is used by an authorized buyer, authorized representative or any other person you give your QUEST card and PIN to.

Please Note: Do not write your PIN on your card or on anything you keep in your wallet or purse. You should call QUEST Customer Service and select a new PIN if you think someone else knows your PIN.

If You Forget Your PIN

If you are in the grocery store and enter the wrong PIN three times, a “lock” is put on your card and you will not be able to use your card until the next day.

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Last Revised: January 24, 2013