Transition to New Managed Care Organization for
11 Northern Counties in Wisconsin
Information for former Family Care NorthernBridges
Members and Providers
On January 1, 2014, the Department of Health
Services (DHS) contracted with a new managed care organization (MCO)
to serve 11 counties in northern Wisconsin. These counties are Ashland,
Barron, Bayfield, Burnett, Douglas, Iron, Polk, Price, Rusk, Sawyer and
Washburn and were being served by NorthernBridges. Community
Care of Central Wisconsin is the new MCO for these counties.
In September 2013, the Department sent the following letters to
members and providers:
If you have general questions about this transition, please call
Resources for members and guardians:
of Central Wisconsin's
(exit DHS) website will introduce you to
the MCO providing new service to 11 counties in Wisconsin in
addition to the five counties it currently serves. If you have
questions about Community Care of Central Wisconsin, you can
call them at 1-877-622-6700.
about other long-term care options, contact your
Disability Resource Center (ADRC).
help or other assistance, contact a Family Care Ombudsman at:
1-877-338-3724 (toll free), if you are age 18 to 59; or
1-800-815-0015 (toll free), if you are age 60 or older.
January 16, 2014 (PDF,
DHS News Release,
DHS News Release, 8/16/13
January 30, 2014