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ADRC Quality Assurance

• Assignment Map (Word 72 KB)
• Contact Information (Word 22 KB)

Quality Assurance Reports:

• Access and Enrollment Report 2011 (Word 3.30 MB)
• I&A Options Counseling Report 2010 (PDF 1.65 MB)
• I&A Options Counseling Report 2009 (PDF 2.44 MB)

Best Practices:

• From Research to Practice: How to Deliver the Best Possible Enrollment Experience (PDF 2.83 MB)
• ADRC Quality: Best Practices in Achieving Satisfied Customers (Word 250 KB, October 2009)

Resource Centered Technical Assistance:

• ADRC Location and Physical Plant (PDF 345 KB, September 2011)
• ADRC Quality Assurance Plan Template (PDF 168 KB, June 2010)

Quality Improvement Project:

• Aiming for Excellence

DHS-ADRC-Quality Improvement ListServ:

• ListServ Sign up Page

Last Revised: March 28, 2013