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Mendota Mental Health Institute

Credo, Mission, Vision and Values

CREDO
"How Can We Help?"

MISSION
"Mendota helps by providing quality mental health treatment and patient care in safe settings for challenging and complex patient populations."

VISION
Mendota shall play a prominent role in providing innovative, compassionate mental health treatment and patient care for the Stateís most challenging and complex patient populations.

VALUES

Patient Interactions

  • Helping. We help by listening to each patientís needs, understanding their circumstances and acting in response.
  • Quality Treatment and Care. Quality mental health treatment and patient care must always be provided to our patients and continuously improved as knowledge advances.
  • Respect and Dignity. All patients deserve to be treated with respect and dignity.
  • Safety and Security. All patients deserve to feel safe and secure when in our care.
  • Participation. Patient and family participation in treatment planning and input in other aspects of their care is essential.

Staff Interactions

  • Helping. We help by listening to our customers (patients, fellow staff and those external to the Institute), understanding their circumstances and acting in response to such.
  • Quality Treatment and Care. Quality staff is a key determinant of the quality of treatment and care provided to our patients. Staff training and education is critical to maintaining quality staff.
  • Respect and Dignity. All staff deserve to be treated with respect and dignity.
  • Safety and Security. Recognizing there are inherent dangers in our work, all staff deserve to feel safe and secure in the workplace to the fullest extent possible.
  • Participation. Individuals, departments and units must work independently and in cooperation with others in order to provide quality treatment and care.

Organizational Interactions

  • Helping. We help by listening to our customers (patients, fellow staff and those external to the Institute), understanding their circumstances and acting in response to such.
  • Quality Treatment and Care. The quality of treatment and care we provide shall be monitored and continuously improved.
  • Respect and Dignity. Internal and external customers deserve to be treated with respect and dignity. We value cooperative relationships with those with whom we come in contact during our work.
  • Safety and Security. We recognize the dual role of providing treatment and ensuring custody in a safe, secure environment and shall strive to achieve an appropriate balance.
  • Participation. Communication, coordination and teamwork are essential to providing quality treatment and care. Active participation and input from patients and staff is sought after and incorporated into continuous performance improvement.

Mendota Mental Health Institute
301 Troy Drive, Madison, WI 53704
Phone:(608) 301-1000 Fax:(608) 301-1358
TTY/TDD:(888) 241-9442

Last Revised: July 12, 2010