CONTACT: Beth Kaplan, (608) 266-1683
ACCESS TO MEDICAL RIDE SERVICE FOR MEDICAID ENROLLEES TO INCREASE
LogistiCare to Provide Statewide Service Coordination Beginning July 1st
MADISONRides to medical appointments for Medicaid enrollees will
be more accessible and services more consistent when the state's contract
with LogistiCare goes into effect on July 1, according to Department of
Health Services (DHS) officials.
"Whether you are in a rural or urban area, you will be able to
count on the same level of service," said Deputy Secretary Kitty
Rhoades. "In the past, each county managed services differently.
We're now able to offer Medicaid enrollees better ride coordination and
service quality, no matter where they live in Wisconsin." Enrollees
statewide will have one phone number to call to reserve rides.
The state will also be able to collect statewide service data to
prevent fraud and ensure accountability and high service levels.
LogistiCare's driver and vehicle requirements will offer greater safety
protections for riders, Rhoades said. The company now employs 87 people at
its Wisconsin call center, including Spanish and Hmong speakers.
LogistiCare provides non-emergency transportation services in 38
states. The company currently provides 2.5 million rides a month to more
than 9.6 million people, 99.7% of which have been completed year-to-date
Non-emergency medical transportation services (NEMT) are provided for
Medicaid-covered services, including physician and dental visits, mental
health outpatient therapy appointments, physical, occupational or speech
therapy, and hospital stays. Rides are provided when a member does not
have a vehicle or is financially unable to pay for gas, and does not have
friends or family who can provide a ride. Friends and family who do
provide rides will continue to be reimbursed for mileage.
Medicaid enrollees who want to reserve rides for medical appointments,
or have questions, can call 1-866-907-1493.
# # #
Last Revised: July 01, 2011