FOR IMMEDIATE RELEASE
September 16, 2013
CONTACT: Jennifer Miller, (608)
IMPORTANT INFORMATION ABOUT NEW MANAGED CARE ORGANIZATION AVAILABLE FOR
MEMBERS AND PROVIDERS
Community Care of Central Wisconsin Will Begin
Providing Services January 1
MADISON—To help ensure a smooth transition for members and providers
when Community Care of Central Wisconsin becomes the new Family Care
provider for 11 counties in northern Wisconsin, the Wisconsin Department
of Health Services (DHS) and Community Care of Central Wisconsin (CCCW)
are providing several options for members and providers to get the
information they need about the transition.
“While we expect a seamless transition, we know that members and
providers may have questions about the change, so we want to make every
effort to make sure they get the information they need,” said DHS
Secretary Kitty Rhoades.
First, it is very important to note that members currently served by
NorthernBridges do not need to do anything to enroll with CCCW. CCCW
will be ready to provide long term care services on January 1.
- For questions concerning the transition members and providers
can contact DHS at
DHSFCWebmail@wisconsin.gov, or call 1-855-885-0287.
- Members and providers with questions about CCCW can call
or visit the CCCW web site at
- Informational meetings for members and providers are also
scheduled for around the region beginning Tuesday, September 24. While attendance is not mandatory, the meetings provide an
opportunity to meet and ask questions of leaders from DHS and CCCW.
Again, attendance is not required in order to receive services from
Members are also encouraged to call their local Aging and Disability
Resource Center (ADRC) if they have questions about the transition.
Members should also note that NorthernBridges will begin transferring
information about their care plan and providers to CCCW in early
October. However, members who contact their ADRC before October 15 to
change to the IRIS (Include, Respect I Self-Direct) program will have
their records sent to IRIS and not CCCW.
Providers should note that NorthernBridges will continue to operate
Family Care through the end of the year and providers should continue to
carry out business with the NorthernBridges care management and provider
relations team as usual. Like NorthernBridges, CCCW contracts with WPS
for third party administrator (TPA) claims processing and there are no
anticipated delays in the processing and payment of claims. The claims
processing and call center procedures will be no different with CCCW
than what they are currently with NorthernBridges.
The Department of Health Services and its Division of Long Term Care
announced in August that it would offer a contract to Community Care of
Central Wisconsin to become the new managed care organization for the
region that includes Ashland, Barron, Bayfield, Burnett, Douglas, Iron,
Polk, Price, Rusk, Sawyer, and Washburn Counties.
# # #
June 24, 2014