Department of Health Services Logo


Wisconsin Department of Health Services



Programs or Services Administered / Provided by Division of Enterprise Services

The Division provides the following support services to the rest of the Department.

Information Technology — Manages centralized information technology hardware, software and services for the Department. Includes development of new applications, maintenance and support of legacy applications, planning and development for centralized technology projects and initiatives, contract administration for outsourced IT services, maintenance, and support of over 5,000 workstations and other devices.

Web Document Management — Provides web site development management for Department web sites.

Continuity of Operations Plans (COOP) — Oversight of the Department’s Continuity of Operations Program in the event of a disaster or other situation that would cause a major disruption to the Department’s essential services.

Facilities Engineering  Manages the Capital Budget, building and remodeling projects, engineering design, and energy conservation services for the Department’s 24x7 facilities.

Records, Forms and Publications Management — Provides records, forms and publications/external information approval management services, as well as language translation services/procurement.

Mail Room/Form Center Management — Performs a variety of mail room operations, as well as managing the warehouse of forms and publications that are used internally by Department staff and externally by the public.

Human Resources — Manages staffing, classification, and compensation; provides employee relations and performance management services; manages the development and implementation of HR polices and initiatives; oversees AA/EEO compliance in employment; coordinates the employee assistance program; provides risk management services; and manages payroll and benefits for the Department.

Fiscal Services — Manages the Department's accounts and appropriations, Federal reporting and payment processing. Operates and maintains the centralized fiscal management systems, processes fiscal transactions for a wide range of vendors.

Billing and Collections — Processes claims and billing statements for care provided in Department institutions which includes receipts for revenue in excess of $150 million per year.

Strategic Sourcing and Contract Administration — Provides support and visibility to strengthen the Department's procurement process and contract management, including acquisition of goods and services, contract policy, practice, technical assistance/training, and civil rights compliance.

Local Relations Provides oversight and monitoring of local human service programs, monitors the Family Care contract, and provides ongoing consultation and technical assistance to counties to maximize federal revenues, enhance program quality, and support community relocations for institutionalized individuals.

Process Improvement — Provides coordination and leadership of Lean projects and other process improvement activities designed to streamline and improve the efficiency of Department operations.

Project Management — Provides project management and consulting services, supports management of the Department’s project portfolios and provides training to efficiently and effectively manage projects throughout the Department.

Employee Development and Training — Provides innovative high-quality, low-cost learning opportunities, resources and services for DHS employees in support of the Department’s mission, goals, priorities and emerging business initiatives.

Return to DES

Last Revised: May 22, 2014