Programs or Services
Administered / Provided by Division of Enterprise Services
The Division provides the following support services to the rest of the Department.
Information Technology — Manages centralized information
technology hardware, software and services for the Department. Includes
development of new applications, maintenance and support of legacy
applications, planning and development for centralized technology projects
and initiatives, contract administration for outsourced IT services,
maintenance, and support of over 5,000 workstations and other devices.
Web Document Management — Provides web site development management
for Department web sites.
Continuity of Operations Plans (COOP) — Oversight of the
Department’s Continuity of Operations Program in the event of a disaster or
other situation that would cause a major disruption to the Department’s
Facilities Engineering — Manages the Capital Budget,
building and remodeling projects, engineering design, and energy
conservation services for the Department’s 24x7 facilities.
Records, Forms and Publications Management — Provides records,
forms and publications/external information approval management services, as
well as language translation services/procurement.
Mail Room/Form Center Management — Performs a variety of mail room
operations, as well as managing the warehouse of forms and publications that
are used internally by Department staff and externally by the public.
Human Resources — Manages staffing, classification, and
compensation; provides employee relations and performance management
services; manages the development and implementation of HR polices and
initiatives; oversees AA/EEO compliance in employment; coordinates the
employee assistance program; provides risk management services; and manages
payroll and benefits for the Department.
Fiscal Services — Manages the Department's accounts and
appropriations, Federal reporting and payment processing. Operates and
maintains the centralized fiscal management systems, processes fiscal
transactions for a wide range of vendors.
Billing and Collections — Processes claims and billing statements
for care provided in Department institutions which includes receipts for
revenue in excess of $150 million per year.
Strategic Sourcing and Contract Administration — Provides support
and visibility to strengthen the Department's procurement process and
contract management, including acquisition of goods and services, contract
policy, practice, technical assistance/training, and civil rights
Local Relations — Provides oversight and monitoring of
local human service programs, monitors the Family Care contract, and
provides ongoing consultation and technical assistance to counties to
maximize federal revenues, enhance program quality, and support community
relocations for institutionalized individuals.
Process Improvement — Provides coordination and leadership of Lean
projects and other process improvement activities designed to streamline and
improve the efficiency of Department operations.
Project Management — Provides project management and consulting
services, supports management of the Department’s project portfolios and
provides training to efficiently and effectively manage projects throughout
Employee Development and Training — Provides innovative
high-quality, low-cost learning opportunities, resources and services for
DHS employees in support of the Department’s mission, goals, priorities and
emerging business initiatives.
Return to DES
May 22, 2014