Programs or Services
Administered / Provided by Division of Enterprise Services
The Division provides the following support services to the rest of the Department.
Information Technology. Manages information technology services for the
entire Department. Includes development of new applications, planning and development
efforts including project management, contract administration for outsourced
services and maintenance of a network of over 3,000 devices.
Web Services. Provides web site management, policy, and
standards for Department web sites.
Personnel and Employment Relations. Handles recruitment, hiring, and job
classification; provides employee and labor-management relations services; coordinates
employee assistance; conducts management training; and manages payroll and benefits for
Affirmative Action and Civil Rights Compliance. Manages Department
affirmative action, equal opportunity, and civil rights compliance programs and
Fiscal Services. Manages the Department's accounts and
appropriations, Federal reporting and payment processing. Operates and
maintains the centralized fiscal management systems, processes fiscal
transactions for a wide range of vendors.
Billing and Collections. Processes claims and billing
statements for care provided in Department institutions which includes
receipts for revenue in excess of $150 million per year.
Security Development of the Department's Continuity of Operations
Plans (COOP). Oversight of emergency management plans and DHFS
Strategic Sourcing and Contract Administration. Provides
support and visibility to strengthen the Department's procurement process
and contract management, including contract policy, practice, technical
assistance/training, payment, and subrecipient audit functions.
Local Relations. Provides oversight and monitoring of local
human service programs, monitors the Family Care contract, and provides
ongoing consultation and technical assistance to counties to maximize
federal revenues, enhance program quality, and support community
relocations for institutionalized individuals.
Facilities Management. Manages the capital budget and building program and
provides engineering, space management and energy conservation services for the
Process Reengineering. Provides coordination and leadership of process
improvement activities designed to streamline and improve the efficiency of Department
Records and Publications. Provides records and forms management services and
produces Department publications.
Project Management provides project management and consulting
services, web resources and training to efficiently and effectively manage
projects throughout the Department.
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Last Revised: December 20, 2010