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Operations Manual: 6. Services Provided by the ADRC

Aging and Disability Resource Centers shall provide the services described in the ADRC contract and Operations Guide, subject to the limitations of funding and personnel resources.

1. Marketing, Outreach and Public Education
  1. Marketing Ideas (Operational Practice Guidelines, May 5, 2010) (PDF, 127 KB)
  2. ADRC Logo (Operational Practice Guidelines, August 24, 2009) (PDF, 44 KB)
  3. Marketing, Outreach and Public Education (Policy and Procedure Guidelines, October 8, 2010) (PDF, 61 KB)
2. Information and Assistance (I&A)
  1. Planning for I&A Service (Information Bulletin #6) (PDF, 28 KB)
  2. Qualities to Look For When Hiring Information and Assistance Staff (Word, 31 KB)
  3. Alliance of Information and Referral Systems (AIRS) Standards
  4. I&A Project Development and Implementation Resource Centered (PDF, 144 KB)
  5. Sample I&A Specialist job descriptions (PDF, 57 KB) September, 2008
  6. I&A follow-up policy guide (Operational Practice Guidelines, December 8, 2006) (PDF, 28 KB)
  7. I&A Follow-up Policy (Policy and Procedure Guidelines, October 8, 2010) (PDF, 59 KB)
  8. Resource Database:
3. Long Term Care Options Counseling
  1. Options Counseling Overview
  2. Options Counseling Tool Kit

4. Pre-Admission Consultation (PAC)

  1. PAC Resource Centered (PDF, 132 KB)
  2. PAC Brochures 
  3. DQA PAC Numbered Memo on PAC Referrals 
  4. MDS Section Q Referrals

 5. Elderly Benefits Counseling (EBS)

  1. EBS Webpage
  2. Planning for Disability and Elderly Benefit Specialists (Information Bulletin #9) (PDF, 70 KB)
  3. Elderly Benefit Specialist in State Funded ADRCs (Information Bulletin #15) (PDF, 37 KB)
  4. Sample EBS Position Description (PDF, 24 KB)
  5. Elderly Benefit Specialist Program Policies and Procedures: Chapter 9 of A Manual of Policies, Procedures and Technical Assistance for the Wisconsin Aging Network  (PDF, 3870 KB)
  6. Caseload Management Guidelines for Benefit Specialists (PDF, 105 KB)
  7. Guidelines for Handling EBS Vacancies (PDF, 157 KB)

6. Disability Benefits Counseling (DBS)

  1. DBS Webpage 
  2. DBS brochure in English (PDF, 96 KB), Spanish (PDF, 110 KB) and Hmong (PDF, 159 KB)
  3. Sample DBS job description  (Word, 27 KB)
  4. Planning for Disability and Elderly Benefit Specialists (Information Bulletin #9) (PDF, 25 KB)
  5. DBS Policies & Procedures  (PDF, 96 KB)
  6. Wisconsin DBS Program Services (a.k.a. "Scope of Services" chart)  (PDF, 166 KB)
  7. Initial Training for New Disability Benefit Specialists (PDF, 36 KB)
  8. Disability Benefit Specialist Ongoing Training Requirements (PDF, 38 KB)
  9. Disability benefit specialist services for people who use sign language
  10. Caseload Management Guidelines for Benefit Specialists (PDF, 105 KB)
  11. See also ADRC Reporting for information about DBS Database and monetary impact.

7. Access to Publicly Funded Long Term Care Programs and Services 

  1. Enrollment Plan template and related technical assistance documents (Resource Centered Vol 1., Iss.1) (Word, 223 KB)
  2. How to Use The Waiting List Module In PPS (Operational Practice Guidelines, November 19, 2009) (PDF, 134 KB)
  3. Managing the Wait List While Transitioning to Entitlement (Operational Practice Guidelines, February 28, 2011) (PDF, 126 KB) 
  4. Long Term Care Functional Screen
  5. Long Term Care Functional Screen Implementation Series #1 (February 1, 2011) (PDF, 94 KB)
  6. Training webcasts on Functional Screen
  7. Enrollment Counseling
  8. Talking Points for ADRCs Responding to Customers Who Have Been Encouraged by Providers to Consider a Different MCO or IRIS (Operational Practice Guidelines, March 18, 2011) (PDF, 100 KB)
  9. Assistance with Financial Eligibility Determination
  10. Assistance with Processing Enrollments (Resource Centered Vol 1., Iss.1) (Word, 223 KB)
  11. Enrollment Process for Customers Currently Enrolled in an HMO (PDF 98 KB)
  12. Assistance with Disenrollment:

13. IRIS Implementation Series:

8. Access to Mental Health and Substance Abuse Services (MHSAS) 

  1. ADRC services to people with mental health needs (Information Bulletin #18) (PDF, 39 KB)
  2. ADRC services to people with mental illness & substance use disorders (PDF, 129 KB)
  3. Sample MOU between ADRC & MHSAS (PDF, 476 KB)
  4. Example of an ADRC's Plan for an Emergency Situation (PDF, 357 KB)

9. Access to Other Programs and Benefits 

  1. Procedure for Helping Customers Access Public Programs and Benefits (Policy and Procedure Guidelines, October 8, 2010) (PDF, 60 KB)

10. Short Term Services Coordination (Word, 28 KB)

  1. Ensuring that Short-Term Service Coordination is Time Limited (Policy and Procedure Guidelines, October 8, 2010) (PDF, 67 KB)

11. Emergency Response:

  1. Wisconsin Emergency Management (exit DHS)
  2. National Voluntary Organizations Active in Disasters (NVOAD) (exit DHS)
  3. Wisconsin Voluntary Organizations Active in Disasters (exit DHS)

12. Elder/Adult-at-Risk and Adult Protective Services 

  1. Elder Adult/Adult-at-Risk Reporting System Resources.
  2. ADRC staff reporting suspected abuse, neglect or financial exploitation of elder adults/adults at risk: 

13. Prevention and Early Intervention Services 

  1. Prevention and Early Intervention Plan (Policy and Procedure Guidelines, October 8, 2010) (PDF, 65 KB)
  2. Prevention and Early Intervention
  3. Chronic Disease Self Management
  4. Falls Prevention
  5. Alzheimer's Early Detection 

14. Client Advocacy 

  1. Board for People with Developmental Disabilities (exit DHS)
  2. Disability Advocates Wisconsin Network (DAWN) (exit DHS)
  3. Disability Rights Wisconsin (exit DHS)
  4. Developmental Disabilities Network, Inc. (exit DHS)
  5. Long-Term Care Ombudsman Program (exit DHS)

 

 

Last Revised: August 15, 2014