Wisconsin Medicaid and BadgerCare Plus
Important Telephone Numbers
Please Note: The following is about non-emergency
medical transportation. If you have an emergency you should call 911.
Non-emergency medical transportation are rides to covered medical appointments such
as a doctor or dental appointment.
If you have no other way to get a ride, you can get
a ride to services covered for the program you are enrolled in such as
Medicaid or BadgerCare Plus.
If neighbors, friends, relatives or voluntary organizations can give
you a ride to your appointment, you will not be able to get rides
through LogistiCare.
Important Contact Information for Medicaid and BadgerCare Plus
Members
Important
Contacts
|
Phone
Number
|
Purpose of Phone
Line
|
|
Reservation Line for scheduling trips
|
1-866-907-1493 (voice)
1-866-288-3133 (TTY) |
-
The reservation number that members, their families or
care givers, or medical providers call to schedule a ride.
-
Hours are Monday-Friday 7:00 a.m. to 6:00 p.m.
-
All rides, except for hospital discharges and urgent
trips, must be scheduled two business days in advance.
|
|
Where is my ride? |
1-866-907-1494 |
If your ride is
more than 15 minutes late, call this number to see when your
ride will arrive.
If you did not set up a time to be picked up from your
appointment, you can all this number. Your ride should arrive
within a hour. |
|
LogistiCare —
Wisconsin Member Website |
memberinfo.logisticare.com
/wimember/Home.aspx |
Visit
LogistiCare's web site to learn more about getting rides to
health care appointments. |
|
Complaints |
1-866-907-1494
Or, write to:
LogistiCare
Solutions, LLC
2335 City View Dr Ste 200
Madison WI 53718 |
You can use this
contact information, if you have a complaint about services you
receive from LogistiCare. |
|
WE Care |
logisticare.com/member-feedback.aspx |
You can use this web site to provide
feedback or suggestions to LogistiCare. |
|
Complaints to
the Department of
Health Services
|
Department of Health Services
Medicaid Transportation Analyst
P.O. Box 309
Madison WI, 53701-0309
Or, call Member Services at
1-800-362-3002. |
Use this contact information only if you have
filed a complaint with LogistiCare and you are not satisfied
with the reply you received from LogistiCare. |
| Member Services |
1-800-362-3002 |
You can contact
Member Services if you have questions about Non-emergency
medical transportation or if you have other questions. |
Last Revised:
October 24, 2012
|
