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Division of Quality Assurance (608) 261-8319

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Wisconsin Nurse Aide Registry Frequently Asked Questions

FAQs Main Page

Who do I contact about my Nurse Aide Registry status?

Wisconsin Nurse Aide Registry (Pearson Vue)
PO Box 13785
Philadelphia, PA 19101-3785
Phone: Toll-free (877) 329-8760
Monday – Friday 7:00 am – 4:00 pm Central Standard Time
Web-based Registry (exit DHS) via http://www.pearsonvue.com/ (exit DHS)
24 hours per day/7 days per week

Note: Applications are not processed at the Department of Health Services and walk-in service is not available.  However, if you have any questions about where to submit your paperwork, please call (608) 261-8319 for assistance.

How do I verify a nurse aide’s status on the Nurse Aide Registry?

You can check the online Nurse Aide Registry (exit DHS) or via http://www.pearsonvue.com/ (exit DHS)

You can search by name, Social Security Number or Registration Number. The Registry displays the aide's:

  • Name,
  • Date of Birth (DOB),
  • Inclusion date,
  • Expiration date for verifying eligibility to work in federally certified facilities,
  • Basis for inclusion,
  • Facilities where the aide is eligible to work, and
  • Substantiated finding information (abuse or neglect of a client or misappropriation of a client's property), if applicable.

How do I report my name or address change or correct my name or SSN on the Registry?

You may get the Change/Correction Form ( exit DHS; PDF, 40 KB) via http://www.pearsonvue.com/

Submit the completed form with appropriate verification to the:
Wisconsin Nurse Aide Registry

Pearson Vue
PO Box 13785
Philadelphia, PA 19101-3785

You may call the Wisconsin Nurse Aide Registry toll-free at (877) 329-8760 to request the Change/Correction Form.

How do I get a replacement Nurse Aide card?

You may call the Wisconsin Nurse Aide Registry toll-free at (877) 329-8760 to request a replacement Nurse Aide card.

Do I have to pay a fee to update my Nurse Aide Registry record or get a replacement nurse aide card?

No, all Nurse Aide Registry services are provided to you at no cost.

When is my employment eligibility expiration date?

Federal regulations require a nurse aide to:

  • work at least eight (8) hours in a 24-month period,
  • in a paid position providing hands-on care, and
  • under the supervision of an RN or LPN

to maintain eligibility to work in a federally certified nursing home, intermediate care facility for persons with mental retardation, home health agency and hospice.

Your Registry Status reflects your 24-month eligibility period to work in the federally certified facilities noted above.

The 24-month period is initially based on your competency test date. A new eligibility period is created every 24 months.

Note: DHS changed the previous policy of extending employment eligibility 24 months from the last reported employment.

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Last Revised: September 11, 2012