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Wisconsin Department of Health Services

Division of Quality Assurance (608) 261-8319

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Supporting the Professional Caregiver Training

Training Overview:

This interactive training is the supervisor's and manager's version of "Keys to Professional Caregiving."  It also contains tips for coaching and supporting direct care staff for improved results in providing care to clients, interacting with co-workers and general communication in the workplace.

Training Goals:

  • Encouraging cooperation and teamwork among staff members
  • Providing effective feedback
  • How to support caregivers through challenging situations

Training Logistics:

The full training is 4 hours in length but can be broken into three shorter segments of roughly 80 minutes each.

For information on how to train this topical training, go to

Topical Training Handbook (PDF, 438 KB)

We strongly suggest that individuals planning to facilitate the topical training first read this helpful Handbook.

Training Materials:

Supporting the Professional Caregiver Facilitator Guide (PDF, 560 KB)

Supporting the Professional Caregiver PowerPoint (PPt, 1, 137 KB)

Supporting the Professional Caregiver Participant Guide  (PDF, 464 KB)

Supporting the Professional Caregiver T.E.A.M Talk Cards 1 (PDF, 65 KB) - best if printed on card stock; cut in half so that each communication style is its own half sheet

Supporting the Professional Caregiver T.E.A.M Talk Cards 2 (PDF, 90 KB) - best if printed on card stock; cut in half so that each communication style is its own half sheet

Supporting the Professional Caregiver Handout Examples of Boundary Crossings (PDF, 22 KB)

Supporting the Professional Caregiver Handout Professional Boundaries for Caregivers (PDF, 32 KB)

 

Last Revised:  July 12, 2010