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Wisconsin Department of Health Services

Division of Quality Assurance (608) 261-8319

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Conducting Internal Investigations Training

Training Overview:

This class is designed for persons responsible for conducting internal investigations into allegations of abuse, neglect and misappropriation by caregivers in long-term care facilities. This interactive training focuses on the steps needed to conduct a thorough investigation and provides tips on interviewing skills.

Training Goals:

  • Developing an Investigation Protocol
  • Caregiver Misconduct Definitions
  • Conducting an Internal Investigation
  • Interviewing Skills
  • Reporting Requirements

Training Logistics:

The full training is 4 hours in length but can be broken into three shorter segments of roughly 80 minutes each.

For information on how to train this topical training, go to:

We strongly suggest that individuals planning to facilitate the topical training first read this helpful Handbook.

Training Materials:

Interview Training Clip (Mediasite, help)


Last Revised:  June 09, 2014