Keys to Professional Caregiving Training

Training Overview:

This interactive training focuses on improving communication skills for direct caregivers by focusing on communication styles, resolving conflict, assertive communication, observing professional boundaries, and professional success in the workplace. The training stresses that better communication skills lead to improved client care and reduce the potential for caregiver misconduct.

Training Goals:

• Understanding how style affects communication
• Using your communication style effectively
• Maintaining professional boundaries
• Demonstrating professionalism in the workplace - NEW

Training Logistics:

The full training is about 6 hours in length but can be broken into four shorter segments of roughly 90 minutes each.

For information on how to train this topical training, go to:

Topical Training Handbook (PDF, 438 KB)

We strongly suggest that individuals planning to facilitate the topical training first read this helpful Handbook.

Training Materials:

Keys to Professional Caregiving Facilitator Guide (PDF, 494 KB)

Keys to Professional Caregiving PowerPoint (PPt, 2, 389 KB)

Keys to Professional Caregiving Participant Guide (PDF, 382 KB)

Keys to Professional Caregiving T.E.A.M Talk Cards 1 (PDF, 65 KB) - best if printed on card stock; cut in half so that each communication style is its own half sheet

Keys to Professional Caregiving T.E.A.M Talk Cards 2 (PDF, 90 KB) - best if printed on card stock; cut in half so that each communication style is its own half sheet

Keys to Professional Caregiving Handout Examples of Boundary Crossings (PDF, 22 KB)

Keys to Professional Caregiving Handout Professional Boundaries for Caregivers (PDF, 32 KB)

Training Video Clips:

Passive Training Clip (1,417 KB, Estimated time 1:12)

Aggressive Training Clip (696 KB, Estimated time 1:05)

Assertive Training Clip (642 KB, Estimated time 1:09)

Last Revised:  July 12, 2010