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Wisconsin Department of Health Services

Division of Quality Assurance (608) 261-8319

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Responding to Challenging Situations Training

Training Overview:

This class helps direct caregivers understand and develop skills to deal with the challenging situations often encountered when caring for persons with dementia and other cognitive disorders. This class also discusses effective ways to deal with clients whose abilities and needs change over time. Participants have an opportunity to actively participate in identifying person-centered approaches to common challenging situations. In addition, the class offers stress reduction and relaxation techniques for caregivers.

Training Goals:

  • Enhancing the Quality of Life for Persons in Your Care
  • Understanding the Facts about Dementia and Other Conditions
  • Responding to Challenging Situations
  • Learning Stress Reduction and Relaxation Techniques

Training Logistics:

The full training is about 6 hours in length but can be broken into four shorter segments of roughly 90 minutes each.

For information on how to train this topical training, go to:

Topical Training Handbook (PDF, 438 KB)

We strongly suggest that individuals planning to facilitate the topical training first read this helpful Handbook.

Training Materials:

Responding to Challenging Situations Facilitators Guide (PDF, 1,149 KB)

Responding to Challenging Situations PowerPoint (PPt, 1,065 KB)

Responding to Challenging Situations Learning Points Poster  
(PDF, 155 KB)

Responding to Challenging Situations Participant Guide (PDF, 812 KB)

Responding to Challenging Situations Handout Person-Centered Approaches (PDF, 45 KB)

Responding to Challenging Situations Handout Acupressure Points (PDF, 39 KB)

 

Last Revised:  July 12, 2010