Client Rights Training Opportunities

Client Rights Training Opportunities

Staff Contact information for the Client Rights Office is on the CRO Personnel page.

Client Rights Office (CRO) staff provide training for  community Client Rights Specialists and Program Managers dealing with Client Rights and the DHS 94 grievance resolution procedure.

We are in the process of creating training modules that will appear on this site in early 2012.  The modules will allow provider staff and others to become educated on client rights for all "patients" and specifically for "inpatients".  We are also developing modules for Client Rights Specialists that will allow our office to certify that their training is completed.

We also provide consultation by phone or email on client rights issues. If you have questions about client rights or the DHS 94 Grievance Resolution Procedure and what is required from your agency, please feel free to call for advice or direction.

The following documents are intended to assist staff and providers in complying with the client rights laws and rules on specific topics:

• House Rules in Residential Settings (PDF, 16 KB)
• Least Restrictive Environment (PDF, 23 KB)
• Physical Health Care (PDF, 16 KB)
• Restitution from Clients in Residential Settings (PDF, 19 KB)
• Respecting Client Choices (PDF, 34 KB)

The following documents are about the DHS 94 grievance resolution procedure (refer to the DHS 94 flow chart (PDF, 7 KB) for a quick overview of the process):

• Role of the Client Rights Specialist (PDF, 21 KB)
• Best Practices for the Informal Resolution of Grievances (PDF, 26 KB)
• Informal Resolution Rights and Rules (PDF, 16 KB)
• Conducting an Investigation (PDF, 32 KB)
• Grievance Decision Terminology (PDF, 34 KB)

Please contact CRO staff if you have any questions about these documents.

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Last Updated: December 21, 2011