QUEST Card > Retailer Frequently Asked Questions
Wisconsin QUEST Card
Retailer Frequently Asked Questions
This is a copy of the brochure for basic information on the Electronic
Benefits Transfer (EBT) Program and will answer many questions you may
have about the Wisconsin EBT Program.
What is an Electronic Benefits Transfer (EBT) Program?
An EBT Program is an electronic method to disburse government benefits
to eligible clients (customers) using plastic debit card technology and
retail point-of-sale (POS) terminals.
EBT provides an electronic alternative to the traditional paper method
of delivering benefits through food coupons or public assistance checks.
The Wisconsin Department of Health Services (DHS) administers this
system under the jurisdiction of Act 368, enacted by the State
Legislature in 1995.
What will the Wisconsin EBT Program be like?
Initially the Wisconsin EBT Program will issue only food stamp
benefits to eligible clients electronically. FoodShare clients will be
issued an EBT card to use to access their allotted FoodShare benefits
at POS terminals in U.S. Department of Agriculture, Food and Nutrition
Service (FNS) authorized retail food outlets. Additional benefit
programs may be added to Wisconsin EBT at a later date.
What are the advantages of participating in the Wisconsin EBT
The Wisconsin EBT Program has eliminated the use of paper food
coupons by Wisconsin clients. All FoodShare benefits in
Wisconsin are done electronically. This greatly reduces the
number of paper FoodShare coupons that must be processed by retailers.
Reimbursement for FoodShare sales will be transferred electronically
via the Automated Clearing House (ACH) to a retailer's bank account
within 2 business days after the purchase. In addition, authorized
retailers using an electronic credit/debit system were paid 8 cents for
every EBT transaction. Wisconsin's 2003-2005 budget, Act 33 enacted July
24, 2003 eliminated the 8 cent per transaction fee effective September
Who will be issued an EBT card?
Wisconsin FoodShare households were issued an EBT card just prior
to the date the county converted from the paper FoodShare system to the EBT
system. New FoodShare households are issued an EBT card at the time
they are initially determined eligible to receive FoodShare benefits.
How will a customer use the EBT card?
A client (customer) will take their EBT card to an authorized retail
food outlet and present it for payment rather than presenting paper food
coupons. After the EBT card is swiped through the POS terminal, the
customer will enter their Personal Identification Number (PIN). A PIN is
used with the EBT card to prevent unauthorized use. The EBT system can
not process and approve a transaction without the correct PIN entry.
How will a customer know his/her FoodShare account balance?
A customer can find out their balance at any time using any of the
- Calling the Customer Service Help Line printed on the back of
their EBT card,
- Performing a "balance-inquiry-only" transaction on the
POS terminal installed at the food store, or
- Reviewing the last EBT transaction receipt. The customer's current
account balance will be printed on the bottom of each EBT receipt.
What happens if a customer does not have sufficient funds to cover
If the customer does not have enough benefits remaining in his/her
account to cover the purchase, the transaction will be denied, and the
receipt will display "Denied-Insufficient Balance". They can
either pay the difference between the purchase amount and the available
balance in cash or the original purchase can be reduced to an amount
less than or equal to the remaining balance in the FoodShare account.
Please note that in either case the transaction must be
How can a retailer learn more about the Wisconsin EBT Program?
J.P. Morgan EFS will be in contact with all FNS authorized retailers in order
to provide additional information and required enrollment material. You
should receive this information from J.P. Morgan EFS in the mail. If you have
additional questions or if you would like more information about the
Wisconsin EBT Program, please call J.P. Morgan EFS Field Services Support
Office at 800-350-8533.
What retailers will be able to participate in the Wisconsin EBT
Any FNS authorized food retailer is eligible to participate in the
Wisconsin EBT Program.
When will the Wisconsin EBT Program start?
The Wisconsin EBT Program began operations in Rock County on
October 1, 1999. Statewide expansion was completed in November 2000.
What must a FNS authorized retailer do to participate in the
Wisconsin EBT Program?
Retailers must complete the Site Survey form, the Retailer Agreement and
the ACH Authorization Form, which you will receive from J.P. Morgan EFS. These
forms must be returned promptly to J.P. Morgan EFS after the receipt in order
to ensure timely installation of POS equipment. If you need more
information about the enrollment process, please call the J.P. Morgan EFS
Services Support Office at 800-350-8533.
How will a retailer be reimbursed for EBT transactions?
Retailers will be reimbursed for EBT transactions through the ACH
process. Every day, through an automatic function, a summary of the
day's EBT transactions will be sent to J.P. Morgan EFS. This information will
be processed automatically and reimbursement for the day's EBT
transactions will be electronically forwarded to the retailer's bank
within two business days.
Retailer Help Desk (for Equipment and Payment Issues)
Phone Toll-Free: 800-230-0179
24 Hours a Day, 365 Days a Year
Retail Customer Service (for Manual Sales Draft Authorization)
Phone Toll-Free: 877-415-5166
24 Hours a Day, 365 Days a Year
J.P. Morgan EFS(for
General Program Information)
Phone Toll-Free: 800-350-8533
Hours: 8:00 a.m. to 5:00 p.m. Eastern Standard Time, Monday through
February 12, 2014