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Wisconsin Department of Health Services

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Consumer Guide to Health Care


Problems with Health Care Facilities

Complaints against any regulated health care facility or provider may be submitted online through the Division of Quality Assurance online complaint intake system or via the toll free number at 1-800-642-6552.

Hospitals

For complaints concerning hospitals, contact the Bureau of Health Services in the Division of Quality Assurance (Department of Health Services) at 1-800-642-6552 or 608-267-1441or you can use the Division of Quality Assurance online complaint intake system.

Nursing homes

To file a complaint about a nursing home or adult day care organization, contact the Regional Office for the county where the facility is located. The Bureau of Nursing Home Resident Care (Division of Quality Assurance) provides a list of addresses and telephone numbers for the Regional Offices or you can use the Division of Quality Assurance online complaint intake system

Home health agencies or hospices

Complaints concerning home health agencies or hospices, call the Home Health Hotline: 1-800-642-6552 or (608) 267-1441 or you can use the Division of Quality Assurance online complaint intake system.

Assisted living facilities

For complaints concerning assisted living facilities, including adult day care, adult family homes, community based residential facilities and residential care apartment complexes, please call the appropriate Regional Office of the Bureau of Assisted Living or you can use the Division of Quality Assurance online complaint intake system.

All regulated health care facilities/providers

The Division of Quality Assurance also provides more information on how to make a complaint about any regulated health care facility/provider or caregivers.

Last Revised: September 18, 2014