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Wisconsin Department of Health Services

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Consumer Guide to Health Care


Problems with Health Care Facilities

Hospitals

For complaints concerning hospitals, contact the Bureau of Health Services in the Division of Quality Assurance (Department of Health Services) at 608-264-9888 (main Bureau line) or 608-266-0224 (complaint coordinator) or you can use the Division of Quality Assurance online complaint intake system.

Nursing homes or adult day care  organizations

To file a complaint about a nursing home or adult day care organization, contact the Regional Office for the county where the facility is located. The Bureau of Nursing Home Resident Care (Division of Quality Assurance) provides a list of addresses and telephone numbers for the Regional Offices

Home health agencies or hospices

Concerning home health agencies or hospices, call the Home Health Hotline: 1-800-642-6552 or (608) 267-1441 or you can use the Division of Quality Assurance online complaint intake system.

Assisted living facilities

For complaints concerning assisted living facilities, including residential care apartment complexes, please call the appropriate Regional Office of the Bureau of Assisted Living or you can use the Division of Quality Assurance online complaint intake system.

Still not sure where to take your complaint? The Division of Quality Assurance provides more information on how to make a complaint about health care facilities or caregivers.

Last Revised: September 15, 2014