Operations Manual
6. Services Provided by the ADRC
Aging and Disability Resource Centers shall provide the services
described in the ADRC contract and Operations Guide, subject to the
limitations of funding and personnel resources.
1. Marketing, Outreach and Public Education
- Marketing
Ideas (Operational Practice Guidelines, May 5,
2010) (PDF, 127 KB)
- ADRC Logo
(Operational Practice Guidelines, August 24,
2009) (PDF, 44 KB)
- Marketing,
Outreach and Public Education (Policy and
Procedure Guidelines, October 8, 2010) (PDF, 61 KB)
2. Information and Assistance (I&A)
- Planning for I&A Service (Information
Bulletin #6) (PDF, 28 KB)
- Qualities
to Look For When Hiring Information and Assistance Staff (Word,
31 KB)
- Alliance
of Information and Referral Systems (AIRS) Standards
- I&A Project
Development and Implementation Resource Centered (PDF,
144 KB)
- Sample I&A Specialist job descriptions
(PDF, 57 KB) September, 2008
- I&A follow-up policy guide
(Operational
Practice Guidelines, December 8, 2006) (PDF, 28 KB)
- I&A
Follow-up Policy (Policy and Procedure Guidelines,
October 8, 2010) (PDF, 59 KB)
- Resource Database:
3. Long Term Care Options Counseling
- Options Counseling Overview
- Options Counseling Tool Kit
4. Pre-Admission Consultation (PAC)
- PAC Resource Centered (PDF,
132 KB)
- PAC
Brochures
- DQA
PAC Numbered Memo on PAC Referrals
- MDS
Section Q Referrals
5. Elderly Benefits Counseling (EBS)
- EBS Webpage
- Planning for Disability and Elderly Benefit Specialists (Information Bulletin #9) (PDF,
70 KB)
- Elderly Benefit Specialist in State Funded ADRCs (Information Bulletin #15) (PDF,
37 KB)
- Sample EBS Position Description (PDF,
24
KB)
- Elderly Benefit Specialist Program Policies
and Procedures: Chapter 9 of A
Manual of Policies, Procedures and Technical Assistance for the
Wisconsin Aging Network (PDF, 3870
KB)
-
Caseload Management Guidelines for Benefit Specialists
(PDF, 654
KB)
6. Disability Benefits Counseling (DBS)
- DBS
Webpage
- DBS brochure in English
(PDF, 96 KB), Spanish
(PDF, 110 KB) and Hmong
(PDF, 159 KB)
- Sample DBS job description (Word,
27 KB)
- Planning for Disability and Elderly Benefit Specialists (Information Bulletin #9)
(PDF, 25 KB)
- DBS Policies & Procedures
(PDF, 96 KB)
-
Wisconsin DBS Program Services (a.k.a. "Scope of Services"
chart)
(PDF, 166 KB)
-
Initial Training for New Disability Benefit Specialists
(PDF,
36 KB)
-
Disability
Benefit Specialist Ongoing Training Requirements
(PDF, 38 KB)
-
Disability
benefit specialist services for people who use sign language
-
Caseload Management Guidelines for Benefit Specialists
(PDF, 654
KB)
- See also ADRC
Reporting for information about DBS Database and monetary
impact.
7. Access to Publicly Funded Long Term Care Programs and Services
- Enrollment Plan template and related technical assistance documents
(Resource Centered Vol 1.,
Iss.1) (Word, 223 KB)
- How to Use The Waiting List Module In PPS (Operational
Practice Guidelines, November 19, 2009) (PDF, 134 KB)
- Managing
the Wait List While Transitioning to Entitlement (Operational
Practice Guidelines, February 28, 2011)
(PDF, 126 KB)
- Long Term Care Functional Screen
- Long Term Care
Functional Screen Implementation Series #1 (February 1, 2011)
(PDF, 94 KB)
- Training webcasts on Functional Screen
- Enrollment Counseling
(Resource Centered March 14, 2011) (PDF, 554 KB)
- Talking
Points for ADRCs Responding to Customers Who Have Been Encouraged by
Providers to Consider a Different MCO or IRIS (Operational
Practice Guidelines, March 18, 2011) (PDF, 100 KB)
- Assistance with Financial Eligibility Determination
- Assistance with Processing Enrollments
(Resource Centered Vol 1.,
Iss.1) (Word, 223 KB)
- Enrollment Process
for Customers Currently Enrolled in an HMO
(PDF 98 KB)
- Assistance with Disenrollment:
13. IRIS Implementation Series:
8. Access to Mental Health and Substance Abuse Services (MHSAS)
- ADRC services to people with mental health needs
(Information Bulletin #18)
(PDF, 39 KB)
- ADRC services to people with mental illness
& substance use disorders (PDF, 129 KB)
- Sample MOU between ADRC & MHSAS (PDF,
476 KB)
- Example of an ADRC's Plan for an
Emergency Situation (PDF, 357 KB)
9. Access to Other Programs and Benefits
- Procedure
for Helping Customers Access Public Programs and Benefits (Policy
and Procedure Guidelines, October 8, 2010) (PDF, 60 KB)
10. Short Term Services Coordination
(Word, 28 KB)
- Ensuring
that Short-Term Service Coordination is Time Limited (Policy
and Procedure Guidelines, October 8, 2010) (PDF, 67 KB)
11. Emergency Response:
- Wisconsin Emergency Management
(exit DHS)
- National Voluntary Organizations Active in Disasters
(NVOAD) (exit DHS)
- Wisconsin
Voluntary Organizations Active in Disasters (exit
DHS)
12. Elder/Adult-at-Risk and Adult Protective Services
- Elder
Adult/Adult-at-Risk Reporting System Resources.
- ADRC staff reporting suspected abuse, neglect or financial
exploitation of elder adults/adults at risk:
13. Transition Services
- Children
Transitioning into Managed Long Term Care or IRIS (Operational
Practice Guidelines, May 6, 2010) (PDF,
99 KB)
14. Prevention and Early Intervention Services
- Prevention
and Early Intervention Plan (Policy and
Procedure Guidelines, October 8, 2010) (PDF, 65 KB)
- Prevention
and Early Intervention
- Chronic
Disease Self Management
- Falls
Prevention
- Alzheimer's
Early Detection
15. Client Advocacy
- Board for People with Developmental
Disabilities (exit DHS)
- Disability Advocates
Wisconsin Network (DAWN) (exit DHS)
- Disability Rights
Wisconsin (exit DHS)
- Developmental
Disabilities Network, Inc. (exit DHS)
- Long-Term Care
Ombudsman Program (exit DHS)
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Last Revised:
May 01, 2013
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