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Indicators to Implement the CCS Vision

Embedded in CCS are mechanisms to ensure that CCS will deliver recovery-based services to adults, older adults, and children in such a way that it incorporates the vision and principles of the original Blue Ribbon Commission document.

Meaningful Participation

  • Consumers and community have a significant representation on the local CCS Advisory Board or Coordination Committee.
  • The CCS Coordination Committee provides meaningful input into program plan development, agency consumer-related policies, and has a role in on-going quality improvement activities.
  • Consumers have a significant role in the development and implementation of their service plans.


  • All target populations are included in the CCS plan.
  • Access to services is based on level of need as determined by the Department-approved functional screens.
  • Playful assertive outreach anticipates and identifies persons in need of services.


  • Recovery is evidenced by staff training and the appropriate and effective implementation of individualized services for each consumer.
  • Agency forms and processes used for intake, assessment, and care planning are recovery-based.
  • Recovery will also be evidenced by the supportive relationship staff have with consumers.

Meeting Individualized Needs

  • Service plans foster natural and peer supports wherever possible.
  • A flexible array of services is available.
  • Service plans are reviewed for effectiveness and appropriateness and changed to reflect consumers' current needs and goals.
  • Service plans are recovery-based, individualized, based on consumers identified needs and life goals, and crafted in a recovery team with the consumer/family.
  • Service plans are designed to assist the person to achieve the highest level of health wellness, stability, self-determination, and self-sufficiency.

Focus on Quality Improvement (QI)

  • Continuous quality improvement is embraced as the responsibility of local program management; resources for QI are integrated into program costs.
  • Quality improvement processes support improving consumer outcomes and use measurable quality indicators based on data/information the agency routinely collects.
  • A quality improvement plan is in place at the time of full certification that is effective, measurable, and focused on the effectiveness of service delivery and satisfaction of consumers.

Last Revised: July 28, 2010