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Unit 18 - Maximum Custody Service Area

Institution Unit Supervisor: Rick Phillips

Unit Description

The Max Service Area works to improve the physical, mental, social and emotional health of individuals, and promote consistency of care through a safe environment similar to a Maximum security facility in an effort to enhance their long term well-being and promote recovery. The Maximum Service Area is self-sustaining and self-serving for the goal of treatment with security. A major goal for the service area is to greatly reduce inmate instability prior to and after transfer back to the department of corrections. Additionally, the concept of recovery and promotion of self-efficacy is encouraged. The Max Service Area consists of H16/H17/H18 and A1.

During the planning process, we have researched rules and concepts for the three Maximum security facilities and adapted their management concepts to fit our overall WRC mission. Several strategies were adapted in the formulation of the service area: A structured level system to not only manage a more diverse intellectual functioning population, but also to mimic the amount of time out of cells in Max Security facilities (however, in accordance to our goals, we balance that to provide enough time to assess how inmates are doing, encourage positive socializations, and to practice skills they learn through WRC programming); consistency of care working with inmates throughout the service area with an emphasis of keeping inmates on the unit assigned; a significant drop in tangible incentives that were previously used in WRC for positive behavior since these incentives are not widely used in DOC; an increase in 1:1 staff-inmate interaction as reinforcement of WRC programming skills and providing a safe environment of both staff and inmates.

The program itself is a five level system based primarily on overall behavior (high management status, conduct reports, etc.) and double bunking. The lowest level is very restrictive and is designed specifically for inmates who are showing significant mental instability or behavioral difficulties and may be used in lieu of high management placement. Inmates do not necessarily need a conduct report to be placed on this level, and decisions such as allowing the inmate to go to work/job/classes are strictly determined by the treatment team (with supervisory approval). The other levels follow a progression to provide for more responsibilities and are determined by inmate programming hours, an AWARE (applying wellness and recovery everyday) plan and unit disciplinary structure. Once inmates are showing positive signs of adjustment, they are then prepared for transfer back to the Wisconsin Department of Corrections.

After inmates are sent back to the Department of Corrections, continuity of care continues with an Outreach program that consists of an interdisciplinary team that meets with them at their respective institutions once a month for at least 3 months to ascertain the overall success of the transition and to encourage programmatic principles that were covered while at WRC. Along with this program, an Aftercare program exists with the assistance of an outside contractor to provide aftercare for those who have completed their AWARE plan.

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Last Revised:  August 14, 2014