If You Have Complaints about Wisconsin Health Care

Information about Division of Quality Assurance (DQA)

DQA Web Pages Information

Provider Types Regulated by DQA

DQA Listservs

Consumer Information

DQA Facility Directories

DQA Provider Training

DQA Numbered Memos

DHS Forms

Construction/
Remodeling of Health Care Facilities

WI Nurse Aide Training and Registry Info

Caregiver Program/ Background Checks

WI Adult Programs Caregiver Misconduct Registry

Division of Quality Assurance
 Web Pages

We are always seeking ways to improve our sites. Please E-mail the Division of Quality Assurance or call (608) 266-8481 if you have suggestions, questions, or problems navigating the DQA web pages.

Consumer-oriented Information:

• Filing Complaints regarding Health Care

• Residential Care Options - Definitions of provider types

• Choosing Wisconsin Residential Options - looking up and evaluating facilities and in-home options such as assisted living, nursing homes, home health, hospice, facilities for people with developmental disabilities

• DQA Facility Directories - all entities regulated by DQA

• Assisted Living (Adult Day Care, Adult Family Homes, Community Based Residential Facilities, Residential Care Apartment Complexes) 

  • Assisted Living Facility Profiles (compliance history)

  • Assisted Living Facility Check List (PDF, 57 KB)

• Facilities serving People with Developmental Disabilities (FDDs - also known as Intermediate Care Facilities serving people with Mental Retardation)

  • Consumer Information Reports (facility compliance history and staffing information)

• Home Health Agencies

• Nursing Homes

  • Consumer Information Reports (facility compliance history and staffing information)

  • Nursing Home State Citations

• Wisconsin Health Care Organizations (provider and consumer associations)

• Wisconsin Law Library - Health Care related topics (exit DHS)

The left border for all these pages also contain links to:

• Directories - for all provider types regulated by DQA
• Non-Long-Term Health Care providers (hospitals, hospice, ambulatory surgery centers, end-stage renal dialysis centers, laboratories, rural health clinics, etc.)
• Mental Health and Alcohol and Other Drug Abuse (AODA) Treatment Programs (also known as Community Substance Abuse Services programs, CSAS)
• WI Adult Programs Caregiver Misconduct Registry (caregivers with findings of abuse, neglect, or misappropriation)

Please keep the following in mind when viewing material made available through the DHS sites:

• Provider lists/directories made available on the Internet: The providers listed met the appropriate standards (state or federal) for licensure, certification, registration, or similar regulatory activity at the time they were listed.

• DHS does not endorse or recommend providers.

Review List of entities regulated by the Division of Quality Assurance. Select the provider type you are interested in. You will access its introductory page.

Following is a list of provider-specific web pages available from the introductory page (not all provider types will have all of the following):

• Introduction

• Rules and Regulations (federal and state)

• Forms

• Providers/Provider Information

• Contacts

• What's Happening

• FAQ (Frequently Asked Questions)

• Publications (including DQA memos specific to that provider type)

• Related Sites (other links of interest)

Caregiver Program Information:

Use links on the left border of DQA web pages to access information on the following:

• Caregiver Program/ Background Checks

• Nurse Aide Training and Registry

• Wisconsin Adult Program Caregiver Misconduct Registry (caregivers with findings of abuse, neglect, or misappropriation)

The Caregiver Program area also includes information related to Nursing Home Medication Aides and the Feeding Assistant Program.  

Additional Material on Division of Quality Assurance Internet Pages:

Please note when typing some of these addresses that there is an underscore mark between rl and DSL (rl_DSL) – this is on the same key as the hyphen, only you must hold down the Shift key before typing it.

DQA Directories

DQA Memos (from 1983 to the present)

DQA E-Mail Subscription Service (Listservs)

DQA Provider Overview Report

DQA Provider Training Opportunities

DQA Quarterly Information Updates (from April 2002)

DQA Safety in Healthcare

Healthcare Provider Management/Consultant List

Medication Errors

The Pharmacy Newscapsule

Construction/Remodeling of Health Care Facilities - Plan Review Requirements

Wisconsin Health Care Organizations (provider and consumer associations)

Reporting of Patient/Client Deaths

Resident / Client Relocation Planning and Procedure Manual

"Care Planning 2001" Quality Improvement Manual (via DQA memo 00-022)

"Providing A Quality Life while Avoiding Restraints" Quality Improvement manual (via DQA memos 00-020 or DQA 00-021)

Provider Emergency Preparedness Information

Sample disaster planning guides for nursing homes and hospitals

Caregiver Program Manual (conducting background checks)

Wisconsin Nurse Aide Training Program & Registry Manual

Seasonal Information:

• Influenza and Pneumococcal Immunization for the current winter season

• Winter Safety: Hypothermia, Indoor/Outdoor Safety, Clear Exits, Holiday Decorations

• Summertime Safety: Heat-Related Illness, Power Outages, Tornadoes and Severe Weather

Wisconsin's Pandemic Flu Resource - H1N1 Flu (Swine Flu) Information (exit DHS)

Last Updated: February 09, 2012