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Wisconsin Department of Health Services

If You Have Complaints about Wisconsin Health Care

Information about Division of Quality Assurance (DQA)

Consumer & Provider Information

Provider Types Regulated by DQA

DQA Listservs

Provider Search

Facility Directories

Provider Training

DQA Numbered Memos

DHS Forms

Construction/
Remodeling of Health Care Facilities

WI Nurse Aide Training and Registry Info

Caregiver Program/ Background Checks

WI Adult Programs Caregiver Misconduct Registry

Home Health Agencies (HHAs) - Contacts

Introduction | Rules & Regulations | Providers | Contacts |  Publications | Related Sites


Complaints:

For complaints concerning the quality of care in home health agencies or hospices in Wisconsin, call the Home Health Hotline: 1-800-642-6552 or E-mail Division of Quality Assurance.

Information about the Home Health Care Hotline (includes a link to a PDF version for printing and copying).

Filing a Complaint Resource Sheet (consumer information) (PDF, 55 KB)

General Questions:

Bureau of Health Services, Home Health Section Chiefs:
Jan Heimbruch, (608) 266-0371
Ann Hansen, (608) 266-0269

Home Health Nurse Consultant: 
Mary Jo Sutton, (920) 983-3188

State Licensing & Federal Certification:
Angela K. Mack, (608) 266-7485

Medications, Drug Administration:
Doug Englebert, (608) 266-5388 or (262) 538-0271

OASIS Clinical Coding:
Mary Jo Sutton, (920) 983-3188

OASIS Automation:
Chris Benesh, (608) 266-1718

All fires in a licensed health or residential care facility in Wisconsin must be reported to the Department of Health Services within 72 hours (check specific rule requirements).

  • You may use the Fire Report Form (Word, 78 KB) and fax to 608-264-9847. Questions about this process may be directed to the "Fire Authority" at 608-266-0224. Refer to DQA memo 12-013 for additional information.

Director, Bureau of Health Services:
Cremear Mims, (414) 227- 4556

Administrator, Division of Quality Assurance:
Otis Woods, (608) 267-7185

 

Last Updated: August 07, 2014