BQA Update - Office of Caregiver Quality
PDF Version of BQA 04-009 (PDF
Date: March 8, 2004 -- DDES-BQA 04-009
FROM: Otis Woods, Deputy Director
Via: Susan Schroeder, Director
The Bureau of Quality Assurance (BQA), Caregiver Regulation and
Investigation Section (CRIS), has been renamed the Office of Caregiver
Quality and will continue reporting to the BQA Director's Office.
Susan Larsen, who had been assigned the CRIS Interim Chief duties, is the
Director of the Office of Caregiver Quality (OCQ).
The functions of the Office of Caregiver Quality have not changed, with
the singular focus to produce quality caregivers, including:
- Approving and monitoring Wisconsin nurse aide training programs
(approximately 180 programs).
- Monitoring Wisconsin nurse aide testing services, delivered by the
Department's contracted agency, Promissor, Inc. (approximately 18,500
nurse aide candidates tested during 2003).
- Monitoring Wisconsin Nurse Aide Registry services, the federally
required list of nurse aides determined eligible to work in Wisconsin
health care facilities (approximately 167,000 nurse aides listed on
the Registry). These Registry services are also delivered by Promissor,
- Completing caregiver background checks for all BQA regulated-entity
license holders, principle officers and non-client residents upon
application, and at a minimum, every four years (over 5,000 BQA
- Screening, investigating and substantiating findings of caregiver
misconduct (abuse or neglect of a client or misappropriation of a
client's property). Caregiver misconduct investigations are completed
by investigative staff with the OCQ and the contracted private
investigative agency, North Shore Investigation, Inc. (approximately
1,100 caregivers with substantiated findings listed on the Wisconsin
Caregiver Misconduct Registry.)
- Approving and monitoring Wisconsin feeding assistant training
Please direct any questions regarding these functions to:
Office of Caregiver Quality
2917 International Lane, Suite 300
Madison, WI 53704
FAX: (608) 243-2020
Caregiver Intake: (608) 243-2019
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