Department of Health Services Logo

 

Wisconsin Department of Health Services

If You Have Complaints about Wisconsin Health Care

Information about Division of Quality Assurance (DQA)

Provider Types Regulated by DQA

DQA Listservs

Provider Search

Provider Training

DQA Numbered Memos

DHS Forms

Construction/
Remodeling of Health Care Facilities

WI Nurse Aide Training and Registry Info

Caregiver Program/ Background Checks

WI Adult Programs Caregiver Misconduct Registry

Non Long Term Care (LTC) Complaint Contact Information

PDF Version of DQA 08-006 (PDF, 24 KB)

Date: March 17, 2008 -- DQA Memo 08-006
To: Ambulatory Surgery Centers ASC 02
Comprehensive Outpatient Rehabilitation Facilities
CORF 01
End Stage Renal Dialysis Units
ESRD 01
Home Health Agencies
HHA 02
Hospices
HSPC 04
Hospitals
HOSP 04
Outpatient Physical Therapy/Speech Language Pathology Services
OPT/SP 01
Rural Health Clinics
RHC 01
From: Cremear Mims, Director
Bureau of Health Services
Via:

Otis Woods, Administrator
Division of Quality Assurance

Non Long Term Care (LTC) Complaint Contact Information

Non-Long Term Care (LTC) providers (Ambulatory Surgery Centers, Outpatient Physical Therapy/Speech Language Pathology Services, End Stage Renal Dialysis Units, Home Health Agencies, Hospices, Hospitals, Outpatient Rehabilitation Facilities, and Rural Health Clinics) may now provide the phone number of the non-LTC Complaint Coordinator, Helen Brewster, Bureau of Health Services (BHS), to patients or others who desire to make a complaint about potential violation of licensure or certification regulations. 

This phone number is (608) 266-0224. In Ms. Brewster's absence, phone messages to (608) 266-0224 will zero out to the main BHS phone, (608) 264-9888, and will then be directed to another staff for timely response.

Hospitals are required under patient rights regulations to provide patients with contact information for the Division of Quality Assurance (DQA). Hospitals may now provide Helen Brewster's phone number, and may also continue to distribute materials that provide the Bureau of Health Services main phone number,
(608) 264-9888.

Home Health Agencies must continue to provide patients with the toll-free phone number of the federally-funded Home Health Hotline. The Hotline number remains 1 (800) 642-6552. The Hotline is a voice message center that is checked periodically during the work day by Ms. Brewster or other DQA staff.

 

PDF: The free Acrobat Reader software is needed to view and print portable document format (PDF) files. Learn more.