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Wisconsin Department of Health Services

If You Have Complaints about Wisconsin Health Care

Information about Division of Quality Assurance (DQA)

Provider Types Regulated by DQA

DQA Listservs

Provider Search

Provider Training

DQA Numbered Memos

DHS Forms

Remodeling of Health Care Facilities

WI Nurse Aide Training and Registry Info

Caregiver Program/ Background Checks

WI Adult Programs Caregiver Misconduct Registry

Home Health Agencies (HHAs) - Contacts

Introduction | Rules & Regulations | Providers | Contacts |  Publications | Related Sites


For complaints concerning the quality of care in home health agencies or hospices in Wisconsin, call the Home Health Hotline: 1-800-642-6552 or E-mail Division of Quality Assurance.

Information about the Home Health Care Hotline (includes a link to a PDF version for printing and copying).

Filing a Complaint Resource Sheet (consumer information) (PDF, 55 KB)

General Questions:

Bureau of Health Services, Home Health Section Chiefs:
Jan Heimbruch, (608) 266-0371
Ann Hansen, (608) 266-0269

Home Health Nurse Consultant: 
Mary Jo Sutton, (920) 983-3188

State Licensing & Federal Certification:
Angela K. Mack, (608) 266-7485

Medications, Drug Administration:
Doug Englebert, (608) 266-5388 or (262) 538-0271

OASIS Clinical Coding:
Mary Jo Sutton, (920) 983-3188

OASIS Automation:
Chris Benesh, (608) 266-1718

All fires in a licensed health or residential care facility in Wisconsin must be reported to the Department of Health Services within 72 hours (check specific rule requirements).

  • You may use the Fire Report Form (Word, 78 KB) and fax to 608-264-9847. Questions about this process may be directed to the "Fire Authority" at 608-266-0224. Refer to DQA memo 12-013 for additional information.

Director, Bureau of Health Services:
Cremear Mims, (414) 227- 4556

Administrator, Division of Quality Assurance:
Otis Woods, (608) 267-7185


Last Updated: August 07, 2014