If You Have Complaints about Wisconsin Health Care

Information about Division of Quality Assurance (DQA)

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Personal Care Agencies (PCAs) - Contacts

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Questions - Contacts in the State of Wisconsin - Listed below are the names, contact information and program area of individuals in DHS who are able to answer your questions about the application process, Medicaid certification, PCA rules, waiver requests, Family Care and Medicaid policy.

• PCA application and how to obtain an application for Medicaid certification. To obtain application/attestation forms and answers to questions regarding the application process, contact:  lisa.imhof@wisconsin.gov
• Medicaid certification questions, contact:  www.forwardhealth.wi.gov or call Provider Services at (800) 947-9627.
• DHS 105.17, DHS 107.112. For questions regarding survey rule compliance and interpretation, contact:  trudy.ciszek@wisconsin.gov
• Medicaid policy questions, contact:  marlia.moore@wisconsin.gov
• Family Care questions, contact:  marjorie.pifer@wisconsin.gov
• Request for discretionary variances and waivers of DHS 105.17 or DHS 107.112, contact: brett.davis@wisconsin.gov 
• Medication, drug administration questions, contact: douglas.englebert@wisconsin.gov

General Questions:

Director, Bureau of Health Services:
Cremear Mims:  cremear.mims@wisconsin.gov

Section Chiefs, Bureau of Health Services:
Jan Heimbruch, Northern Team:  jan.heimbruch@wisconsin.gov
Lora Quinn, Southern Team:  lora.quinn@wisconsin.gov

Complaints:

The Division of Quality Assurance (DQA) is responsible for assuring the health, safety, and welfare of the citizens of Wisconsin.  If any individual believes that a caregiver, agency, or DQA regulated facility has violated State or Federal laws pertaining to regulated entities, that individual has the right to file a complaint with DQA. 

There are several ways to file a complaint with DQA. 

• To file a complaint online select: The Online Complaint Intake System.
• To use the toll free number to file a complaint dial 1-800-642-6552.

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Last Updated: July 19, 2012