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Wisconsin Department of Health Services

If You Have Complaints about Wisconsin Health Care

Information about Division of Quality Assurance (DQA)

Provider Types Regulated by DQA

DQA Listservs

Provider Search

Provider Training

DQA Numbered Memos

DHS Forms

Remodeling of Health Care Facilities

WI Nurse Aide Training and Registry Info

Caregiver Program/ Background Checks

WI Adult Programs Caregiver Misconduct Registry

Personal Care Agencies (PCAs) - Contacts

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Contacts in the State of Wisconsin

Listed below are the names, contact information and program area of individuals in DHS who are able to answer your questions about the application process, Medicaid certification, PCA rules, waiver requests, Family Care and Medicaid policy.

General Questions

Director, Bureau of Health Services:
Cremear Mims:

Section Chiefs, Bureau of Health Services:
Jan Heimbruch, Northern Team:


The Division of Quality Assurance (DQA) is responsible for assuring the health, safety, and welfare of the citizens of Wisconsin.  If any individual believes that a caregiver, agency, or DQA regulated facility has violated State or Federal laws pertaining to regulated entities, that individual has the right to file a complaint with DQA. 

There are several ways to file a complaint with DQA: 

Filing a Complaint Resource Sheet (consumer information) (PDF, 55 KB)


Last Updated: June 27, 2014