Communication with the Bureau of
Quality Assurance Residence Care Review Section
PDF Version of BQA 01-019
(PDF, 13 KB)
Date: October 22, 2001 -- DSL-BQA-01-019
To: Nursing Homes NH
10,
Adult Day Care
Facilities ADC 03,
Community Based Residential Facilities
CBRF 10,
Residential Care Apartment Complexes RCAC
08,
Licensed Adult Family Homes
AFH 09 From: La Vern Woodford, Chief, Resident Care
Review Section
Susan Schroeder, Director, Bureau of Quality Assurance
The purpose of this memo is to encourage your
communication with the Bureau of Quality Assurance Resident Care Review
Section.
The Resident Care Review Section (RCRS) is responsible for
conducting unannounced health care licensure and certification surveys of nursing
homes and Facilities for the
Developmentally Disabled (FDDs), Community
Based Residential Facilities (CBRFs), Resident
Care Apartment Complexes (RCACs), Adult
Family Homes (AFHs) and Adult
Day Cares (ADCs). The RCRS also conducts complaint investigations and
makes care level determinations for persons receiving Medical Assistance
services in the community or in nursing homes and FDDs. Engineers and
architects in RCRS conduct plan reviews
and life safety code inspections. This section also conducts surveys to
certify providers for participation in Medicare and Medicaid and for state
licensure.
Bureau of Quality Assurance (BQA) surveyors and licensing
specialists complete an extensive training program; participate in
continuous education and quality improvement events; and, benefit from
various peer as well as supervisory review activities. We have confidence
BQA surveyors will maintain program integrity at all times and will
perform their work activities in a professional, knowledgeable and
respectful manner.
Should you have any questions, concerns or comments
regarding BQA survey activities, we encourage you to contact us. Because
the Regional Field Operations
Supervisor is often most conversant with the details regarding BQA
survey activity, you are encouraged to contact them first. However, should
you wish to contact any of the listed management
staff at any time, please feel free to do so.
The following pieces of information will help BQA
management staff better understand your concern:
-
Who (your name)
-
What (is the issue or concern)
-
Where (did the issue/concern take place)
-
When (did the issue/concern happen)
You may also be interested in visiting the Centers for
Medicare and Medicaid Services (CMS, formerly HCFA) web site containing
the State Operations Manual (SOM) at: http://www.cms.hhs.gov/cmsforms/
(exit DHFS) [address updated].
For your convenience, the name, locations, and phone
numbers for BQA managers and the Division Administrator are attached.
The following staff positions are listed starting with the first
recommended contact and moving through the levels of supervision to the
Division Administrator:
-
Regional Field Operations Supervisor
-
Regional Field Operations Director
-
Section Chief
-
Bureau of Quality Assurance Director
-
Division of Supportive Living Administrator [now the
Division of Disability & Elder Services]
Thank you for your continuing communication with BQA. Our
talking to each other is important to the integrity of the Bureau’s work
and to our mutual goal of assuring quality care for the consumers we
serve.
Note: This BQA management staff list will be kept
current and posted on the DHFS/BQA web site.
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