Summary of the Division of Quality Assurance Provider
Post-Survey Questionnaire
PDF Version of DQA 11-014
(PDF, 44 KB)
Summary of the Division of Quality Assurance Provider
Post-Survey Questionnaire
The purpose of this memo is to share information regarding the results
and use of the Division of Quality Assurance Post-Survey Questionnaire and
to encourage all providers to utilize this tool to give the Division
constructive feedback on the survey process.
The Division has utilized the Post-Survey Questionnaire since 2004. The
survey was originally distributed to providers directly by surveyors when
on-site surveys were conducted.
Starting in 2006, the Division implemented an online method of completing
the questionnaire at http://4.selectsurvey.net/DHS/TakeSurvey.aspx?SurveyID=ml00584.
The following table summarizes the questionnaire responses received by
the Division during the past five years.
|
Division of Quality Assurance Post Survey
Questionnaire, Summary Results, CY 2006 to 2010 |
| |
|
Overall Ratings (5 = Highest, 1 = Lowest) |
|
|
Year |
Questionnaires Completed |
On-Site Survey Process |
Statement of Deficiency |
% Satisfied with Survey Task Performance |
| 2006 |
442 |
4.50 |
4.34 |
98.47 |
| 2007 |
436 |
4.54 |
4.35 |
97.42 |
| 2008 |
272 |
4.09 |
4.15 |
96.86 |
| 2009 |
208 |
4.46 |
4.25 |
97.05 |
| 2010 |
245 |
4.54 |
4.36 |
96.71 |
While providers' ratings of the survey process and statements of
deficiency, and their level of satisfaction with survey task performance,
have remained high throughout this period, these figures are based on
responses from a relatively small and generally declining proportion of the
providers that have actually been surveyed.
The Division encourages all providers to complete the questionnaire, and
to provide feedback about your experiences with DQA's review. While the
Division appreciates the generally high marks providers have given,
responses indicative of less-than-satisfactory survey performance are
actually the most useful when it comes to identifying opportunities for
improvement, enhancing communication and training that often requires
immediate follow-up.
The Division is committed to using the feedback received through the
Post-Survey Questionnaire to improve the survey process in general and
address any issues that will aid in staff performance as well as provider
understanding of the survey process.
The Division of Quality Assurance is committed to continuous quality
improvement. We expect it from the providers we regulate and we expect it of
ourselves. We will use the information facilities submit to us through this
questionnaire to review, revise and improve Division systems and practices.
Respondents may remain anonymous, and reports of the questionnaire
results never include the identity of individual providers/facilities. While
completion of the questionnaire is voluntary, your participation is vital;
we need and want to hear from you.
If you have any questions related to the questionnaire or the results
reported here, please contact Alfred Johnson at (608) 266-2055 or at alfred.johnson@wisonsin.gov.
Thank you.
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Last Updated: September 30, 2011
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