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If You Have Complaints about Wisconsin Health Care

Information about Division of Quality Assurance (DQA)

Provider Types Regulated by DQA

DQA Listservs

Provider Search

Provider Training

DQA Numbered Memos

DHS Forms

Remodeling of Health Care Facilities

WI Nurse Aide Training and Registry Info

Caregiver Program/ Background Checks

WI Adult Programs Caregiver Misconduct Registry

DQA Webcasts

Below are links for training being presented or sponsored by the Division of Quality Assurance (DQA). 

Additional webcasts are available on the DQA FOCUS 2013 Webcasts web page.

Webcast Help - Equipment and Software Prerequisites.

Title of Webcast



Overview of the Caregiver Abuse and Prevention

October 26, 2011


DQA-Intervention to Nursing Home Physicians and Staff

July 18, 2011

Antimicrobial Stewardship - PowerPoint  (PDF, 2 973 KB)

Starting Up an Adult Family Home  

August 3, 2011

Speaker Slides (PDF, 378 KB)

Opening and Operating a Community Based Residential Facility

Part 1

Part 2  

April 15, 2011

Part 1 - Speaker Slides (PDF, 463 KB)

Part 2 - Speaker Slides (PDF, 257 KB)

Informed Consent for Nursing Homes

December 7, 2010

Informed Consent for Nursing Homes Introduction - PowerPoint (PDF, 199 KB)

Successful Kitchen Operations using the FDA food code F371

December 21, 2009


F441:  Infection Control - Guidance to Surveyors

December 3, 2009

F441 Handouts (PDF, 351 KB)

CMS Transmittal 54 - F441 Revisions 11-30-09 (exit DHS, PDF, 252 KB)

DPH LTC Reporting Requirements 8/21/09 (PDF, 68 KB)

DPH LTC Recommendations Viral Gastroenteritis-P00653 (PDF, 241 KB)

UTI Resources Chart 
(PDF, 63 KB)

Influenza Immunization of Health Care Workers 

October 22, 2009
FOCUS 2009
Dr. Gregory A. Poland


Yes We Can!

October 22, 2009
FOCUS 2009
Clint Maun


Activities or Engagement

October 22, 2009
FOCUS 2009
Carmen Bowman


OASIS and OBQM:  The Basics  

August 26, 2009

OASIS & OBQM - PowerPoint (PDF, 107 KB)

Improving Meals and Dining Experience for Residents-Alzheimer's and Dementia Focus

August 25, 2009


F309 Quality of Care Training  

March 26, 2009

CMS S&C Letter 02-39 (Exit DHS; PDF, 18 KB)
CMS S&C Letter 04-24 -Part 1 (Exit DHS; PDF, 73 KB)
CMS S&C Letter 04-37 (Exit DHS; PDF, 64 KB)

BQA Memo 01-042 Attachment  1-042a(1) (PDF, 82 KB)

CMS S&C Letter 05-014 (Exit DHS; PDF, 55 KB)

Revised QOC Guidance:
PowerPoint - 42 CFR 483.25 (F309)  (PDF, 118 KB)

DHS 83 Industry Training - Module 1  

March 9, 2009

PowerPoint - Module 1 (PDF, 90 KB)

DHS 83 Industry Training - Module 2  

March 9, 2009 PowerPoint - Module 2 (PDF, 95 KB) 

DHS 83 Industry Training - Module 3  

March 9, 2009 PowerPoint - Module 3 (PDF, 67 KB)

DHS 83 Industry Training - Module 4  

March 9, 2009  PowerPoint - Module 4 (PDF, 101 KB)

Liability Notices & Beneficiary Appeal Rights

February 5, 2009  

Here's Why You Need to Know About Me:  Part 2

February 4, 2009  

Do You Know Me:  Part 1

January 21, 2009

The Leadership Case for Consistent Assignment

F371: Sanitary Conditions

August 28, 2008

F371: Sanitary Conditions - PowerPoint (PDF, 567 KB)
TCS Foods
(PDF, 54 KB)
FC Reference Sheet 
(PDF, 39 KB)

DQA - Resident to Resident Abuse, Introduction  

DQA - Resident to Resident Abuse Part 1

DQA - Resident to Resident Abuse Part 2

DQA - Resident to Resident Abuse Part 3

January 31, 2008

PowerPoint Part 1 (PDF, 92 KB)

PowerPoint Part 2 (PDF, 464 KB)

PowerPoint Part 3 (PDF, 61 KB)

Additional Handouts Part 3  
Investigation of Injuries of Unknown Source
(PDF, 25 KB)
Abuse Investigation
(PDF, 25 KB)

DDES Memo (PDF, 186 KB)
OQA Memo (PDF, 40 KB)

Home Health Application Process  

December 12, 2007

Home Health Application Information (PDF, 447 KB)

Home Health State Rules and Federal Condition of Participation (PDF, 91 KB)

DQA - A Clinical Guide to the F314 Tag  

October 15, 2007

Pressure Ulcer and the F314 Surveyor Guide (PDF, 2605 KB)

Online Evaluation (exit DHS)

ABCs of Incontinence Care

Personality Disorders

Best Practice: Evidenced-Based Practice to Improve Patient Outcomes

August 8, 2007
FOCUS 2007


An Overview of Personality Disorders (PDF, 52 KB)

Best Practice to Improve Patient Outcome (PDF, 99 KB)

F323 - Accidents and Supervision  

July 26, 2007

F323 PP Handout (PDF, 181 KB)

F323 - Provider Case Study (PDF, 19 KB)

Online Evaluation

Part One: Serious and Persistent Mental Illness

Part Two: Alzheimer's Disease and Related Disorders  

June  21, 2007

Part One:
Chronic Mental Illness in LTCF (PDF, 272 KB)

Part Two:
Alzheimer's disease and related disorder 
(PDF, 40 KB)

Non-pharmacological Interventions for individuals with Dementia (PDF, 229 KB)

Pharmacotherapy of BPSD (PDF, 111 KB)

The Importance of Good Oral Care - Health and Legal Implications for Long Term Care and Assisted living Facilities  

May 17, 2007

This is for LTC and AL staff. Information about the health risks associated with poor oral care, strategies for care staff to promote good oral hygiene, will outline potential regulatory and legal consequences for failing to attend to an individual's oral health.

Oral Care PowerPoint (PDF, 2 MB)

A Brief Overview of Mental Illness

Working with Angry People and Chronic Callers

Risk Assessment: Suicide and Violence  

December 1, 2006

A description of Dr. Diamond's presentation (PDF, 10 KB)

Mental Illness PowerPoint  (PDF, 545 KB)

Angry Chronic PowerPoint (PDF, 72 KB)

Risk Assessment PowerPoint (PDF, 344 KB)


Adult Protective Services and Guardianship

November 21, 2006

APS and Guardianship PowerPoint (PDF, 371 KB)

OQA-Quality Assurance Privilege

October 26, 2006

Quality Assurance Committee Information & Its Privileged Status (PDF, 27 KB)

QA Privilege Case Studies (PDF, 13 KB)

QA Privilege PowerPoint (PDF, 306 KB)

Link to Evaluation

New Wisconsin Laws-Guardianship and Adult Protective Service  

October 19, 2006

OQA - LTC:  Immunization and the Survey Process  

September 27, 2006


Webcast Help - Equipment and Software Prerequisites.

Provider Training Opportunities

All Providers: Check out the Centers for Medicare & Medicaid Services (CMS) Internet Webcast site (exit DHS) for presentations on MDS, OASIS, standards of care, quality initiatives, etc.

  • Viewers, after registering, can view webcasts on their own computers up to one year after the presentation date.

Last Updated: July 03, 2014