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Wisconsin Department of Health Services

If You Have Complaints about Wisconsin Health Care

Information about Division of Quality Assurance (DQA)

DQA Web Pages Information

Provider Types Regulated by DQA

DQA Listservs

Consumer Information

DQA Facility Directories

DQA Provider Training

DQA Numbered Memos

DHS Forms

Construction/
Remodeling of Health Care Facilities

WI Nurse Aide Training and Registry Info

Caregiver Program/ Background Checks

WI Adult Programs Caregiver Misconduct Registry

DQA Webcasts

Below are links for training being presented or sponsored by the Division of Quality Assurance (DQA).  Webcast Help - Equipment and Software Prerequisites.

Title of Webcast

Date

Description/Handouts

Overview of the Caregiver Abuse and Prevention

October 26, 2011

 

DQA-Intervention to Nursing Home Physicians and Staff

July 18, 2011

Antimicrobial Stewardship - PowerPoint  (PDF, 2 973 KB)

Starting Up an Adult Family Home  

August 3, 2011

Speaker Slides (PDF, 378 KB)

Opening and Operating a Community Based Residential Facility

Part 1

Part 2  

April 15, 2011

 

 

Part 1 - Speaker Slides (PDF, 463 KB)

Part 2 - Speaker Slides (PDF, 257 KB)

Informed Consent for Nursing Homes

December 7, 2010

Informed Consent for Nursing Homes Introduction - PowerPoint (PDF, 199 KB)

Successful Kitchen Operations using the FDA food code F371

December 21,
2009

 

F441:  Infection Control - Guidance to Surveyors

December 3,
2009

F441 Handouts (PDF, 351 KB)

CMS Transmittal 54 - F441 Revisions 113009 
(PDF, 252 KB)

DPH LTC Reporting Requirements 8/21/09 (PDF, 68 KB)

DPH LTC Recommendations Viral Gastroenteritis 102009 (PDF, 241 KB)

UTI Resources Chart 
(PDF, 63 KB)

Influenza Immunization of Health Care Workers 

October 22,
2009
FOCUS 2009
Dr. Gregory A. Poland

 

Yes We Can!

October 22,
2009
FOCUS 2009
Clint Maun

 

Activities or Engagement

October 22,
2009
FOCUS 2009
Carmen Bowman

Speaker Slides

OASIS and OBQM:  The Basics  

August 26,
2009

OASIS & OBQM - PowerPoint (PDF, 107 KB)
OBQM.OBQI Accessing Reports (PDF, 3 360 KB)
S&C.01-06.OBQM Reports (PDF, 25 KB)
Sample - OBQM (PDF, 38 KB)

Improving Meals and Dining Experience for Residents-Alzheimer's and Dementia Focus

August 25,
2009

 

Quality of Life & Environment Tag Changes

June 12, 2009

Revisions to Quality of Life and Environment Tags - PowerPoint (PDF, 82 KB)

Nursing Homes

F309 Quality of Care Training  

March 26, 2009

Dialysis:
CMS S&C Letter
02-39 (PDF, 18 KB)
CMS S&C Letter
04-24 -Part 1 
(PDF, 73 KB)

CMS S&C Letter 
04-24 -Part 3 
(PDF, 46 KB)

CMS S&C Letter
04-37 (PDF, 64 KB)

Hospice:
BQA Memo 01-042
Attachment 
01-042a(1)
(PDF, 82 KB)

MDS:
S&C Letter 05-014 
(PDF, 55 KB)

Revised QOC
Guidance:
CMS S&C Letter
09-022.01  
(PDF, 69 KB)

PowerPoint - 42 CFR 483.25 (F309)  
(PDF, 118 KB)

DHS 83 Industry Training - Module 1  

March 9, 2009

PowerPoint - Module 1
(PDF, 90 KB)

DHS 83 Industry Training - Module 2  

March 9, 2009 PowerPoint - Module 2 
(PDF, 95 KB) 

DHS 83 Industry Training - Module 3  

March 9, 2009 PowerPoint - Module 3
(PDF, 67 KB)

DHS 83 Industry Training - Module 4  

March 9, 2009  PowerPoint - Module 4 
(PDF, 101 KB)

Liability Notices & Beneficiary Appeal Rights

February 5,
2009
 

Here's Why You Need to Know About Me:  Part 2

February 4,
2009
 

Do You Know Me:  Part 1

January 21,
 2009

The Leadership Case for Consistent Assignment

Changing The Way We Care   October 29,
2008
 

DQA-F325: Nutrition

August 29, 2008

F325 Nutrition Handout (PDF, 20 KB)
F325 PowerPoint
(PDF, 73 KB)

F371: Sanitary Conditions

August 28, 2008

F371: Sanitary Conditions - PowerPoint (PDF, 567 KB)
TCS Foods
(PDF, 54 KB)
FC Reference Sheet (PDF, 39 KB)
Evaluation
(exit DHS)

DQA - Resident to Resident Abuse, Introduction  

DQA - Resident to Resident Abuse Part 1

DQA - Resident to Resident Abuse Part 2

DQA - Resident to Resident Abuse Part 3

January 31, 2008

 

 

PowerPoint Part 1 (PDF, 92 KB)
Certificate Part 1 (PDF, 59 KB)

PowerPoint Part 2 (PDF, 464 KB)
Certificate Part 2
(PDF, 59 KB)

PowerPoint Part 3 (PDF, 61 KB)
Certificate Part 3
(PDF, 59 KB)

Additional Handouts Part 3
(PDF, 131 KB)
Preventing Resident Abuse
(PDF, 21 KB)
Investigation of Injuries of Unknown Source
(PDF, 25 KB)
Abuse Investigation
(PDF, 25 KB)
Protection of Residents
(PDF, 19 KB)
Reporting Abuse
(PDF, 22 KB)

DDES Memo (PDF, 186 KB)
OQA Memo (PDF, 40 KB)

Home Health Application Process  

December 12,
2007

Home Health Application Information (PDF, 447 KB)

Home Health State Rules and Federal Condition of Participation (PDF, 91 KB)

DQA - A Clinical Guide to the F314 Tag  

October 15, 2007

Pressure Ulcer and the F314 Surveyor Guide (PDF, 2605 KB)

Online Evaluation (exit DHS)

F373 - New CMS Paid Feeding Assistance

September 27,
2007

Nursing Homes - Issuance of New Tags (PDF, 64 KB)

State Operations Manual (PDF, 358 KB)

Paid Feeding Assistants - PowerPoint (PDF, 59 KB)

BQA Memo 04-008 Wisconsin's Feeding Assistant Program Requirements (PDF, 173 KB)

Online Evaluation  (exit DHS)

ABCs of Incontinence Care

Personality Disorders

Best Practice: Evidenced-Based Practice to Improve Patient Outcomes

August 8, 2007
FOCUS 2007

ABCs: Assessment, Behavioral Treatment and Containment (PDF, 1524 KB)

An Overview of Personality Disorders (PDF, 52 KB)

Best Practice to Improve Patient Outcome (PDF, 99 KB)

F323 - Accidents and Supervision  

July 26, 2007

F323 PP Handout (PDF, 181 KB)

F323 - Provider Case Study (PDF, 19 KB)

S&C Letter 07-25- Issuance of Revised Guidance for Accidents and Supervision (PDF, 65 KB)

S&C-07-25.02 - Accidents and Supervision Advanced Guidance to Surveyors (PDF, 604 KB)

S&C-07-22 Clarification of Terms used in the definition of Physical Restraints (PDF, 34 KB)

Top 10 Federal Deficiencies YTD 2007 (PDF, 33 KB)

CMS Restraint Broadcast for 8/3/2007 (PDF, 39 KB)

Online Evaluation 

Part One: Serious and Persistent Mental Illnes

Part Two: Alzheimer's Disease and Related Disorders  

June  21, 2007

Chronic Mental Illness in LTCF (PDF, 272 KB)

Certificate of Viewing (PDF, 58 KB)

Part Two:
Alzheimer's disease and related disorder  - PowerPoint
(PDF, 40 KB)

Non-pharmacological Interventions for individuals with Dementia - PowerPoint (PDF, 229 KB)

Pharmacotherapy of BPSD - PowerPoint (PDF, 111 KB)

Certificate of Viewing  (PDF, 59 KB)

The Importance of Good Oral Care - Health and Legal Implications for Long Term Care and Assisted living Facilities  

May 17, 2007
"live" 10:00a.m. to 12:00

This is for LTC and AL staff. Info. about the health risks associated with poor oral care, strategies for care staff to promote good oral hygiene, will outline potential regulatory and legal consequences for failing to attend to an individual's oral health.

Oral Care Provided by CNA (PDF, 100 KB)

Oral Care PowerPoint (PDF, 2868 KB)

F329 Unnecessary Medications Course

March 26, 2007

Six Medication Management Considerations

A Brief Overview of Mental Illness

Working with Angry People and Chronic Callers

Risk Assessment: Suicide and Violence  

December 1,
2006

A description of Dr. Diamond's presentation (PDF, 10 KB)

Mental Illness PowerPoint  (PDF, 545 KB)

Angry Chronic PowerPoint (PDF, 72 KB)

Risk Assessment PowerPoint (PDF, 344 KB)

 

Nursing Home Pharmacy Guidance Update Session 1  

November 21,
2006

State Operations Manual (PDF, 52 KB)

Unnecessary Drugs (PDF, 1470 KB)

Pharmacy Services (PDF, 368 KB)

Investigative Protocol Short Form (PDF, 35 KB)

Adult Protective Services and Guardianship

November 21,
2006

APS and Guardianship PowerPoint (PDF, 371 KB)

OQA-Quality Assurance Privilege

October 26, 2006

Quality Assurance Committee Information & Its Privileged Status (PDF, 27 KB)

QA Privilege Case Studies (PDF, 13 KB)

QA Privilege PowerPoint (PDF, 306 KB)

Link to Evaluation (exit DHS)

New Wisconsin Laws-Guardianship and Adult Protective Service  

October 19, 2006

New Wisconsin Law PowerPoint (PDF, 146 KB)

OQA - LTC:  Immunization and the Survey Process  

September 27,
2006

 

Culture Change and Compliance  

September 15,
2005

CMS View on  Regulations and Complaince

Nursing Home Care Eligibility via MDS Algorithm  

June 5, 2006
10:00 a.m.

Dr. Ann Pooler will present a tutorial explaining the logic of her computer program.

Nursing Home Care Eligibility - Slides (PDF, 55 KB)

Handout: Nursing Home MDS LOC Logic (PDF, 32 KB) (revised 8/18/06)

Nursing Home Care Eligibility via MDS Algorithm Question and Answer Document 6/23/06 (PDF, 30 KB)

Webcast Help - Equipment and Software Prerequisites.

Provider Training Opportunities

All Providers: Check out the Centers for Medicare & Medicaid Services (CMS) Internet Webcast site  http://surveyortraining.cms.hhs.gov/ (exit DHS) for presentations on MDS, OASIS, standards of care, quality initiatives, etc.

  • Viewers, after registering, can view webcasts on their own computers up to one year after the presentation date.

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Last Updated: December 20, 2011