Wisconsin SeniorCare Fact Sheet
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Frequently Asked Questions
SeniorCare is a prescription drug assistance program for Wisconsin residents
who are 65 years of age or older who meet the eligibility criteria. The program
is designed to help seniors with their prescription drug costs. The Department
of Health Services (DHS) administers the SeniorCare program. The
following are frequently asked questions about the SeniorCare program. If your
question has not been answered in this fact sheet, contact the SeniorCare
Customer Service Hotline.
SeniorCare Customer Service Hotline
TTY and translation services available.
- How can I get a SeniorCare application? Application forms and instructions are available from local Aging Units,
Benefit Specialists, the SeniorCare Customer Service Hotline at 1-800-657-2038
or go to dhs.wi.gov/em/customerhelp. If you choose
to get your application from the SeniorCare web site, you will need to print
the form, manually, complete the application and mail it to the SeniorCare
program. You cannot apply for SeniorCare on the internet.
- Who can help me complete the application form? Local Aging Unit staff, Benefit Specialists, social workers, senior center
staff, organizations serving elderly persons, family members or volunteers may
help you complete the application form. Contact the SeniorCare Customer
Service Hotline at 1-800-657-2038 if you need a listing of these resources in
- Can someone apply for me? Applicants can authorize another adult to apply for SeniorCare on their
behalf. If you wish to have someone apply on your behalf, contact the
SeniorCare Customer Service Hotline and a representative will send you an
Authorized Representative form (F-10080) to complete and return to
SeniorCare with your application. The form can also be found at: dhs.wi.gov/em/customerhelp.
- I do not have a Social Security Number. Can I
receive SeniorCare benefits? You may apply for SeniorCare without a Social Security Number (SSN) but
you will be required to apply for one. You cannot be found eligible for
SeniorCare until you actually apply for a SSN.
- My birthday is next month. When can I apply?
You can apply one month before your 65th birthday. However, you
will not be eligible until your 65th birthday.
- What if I am receiving Social Security or Medicare, but I am not 65. When
can I apply?
There are no exceptions to the age rule. You may apply no earlier than one
month prior to your 65th birthday.
- Can I find out if I might be eligible before actually applying for
Go to access.wi.gov and click on
"Am I Eligible". This is an interactive screening tool
that can help you determine if you meet the eligibility requirements to
participate in the SeniorCare program, before you apply. By answering a few
simple questions, this tool will also give you information about how
SeniorCare will work for you.
You may also contact your local Aging Unit, Benefits Specialist or senior
center. You can obtain a listing of resource agencies in your area by
contacting the SeniorCare Customer Service Hotline at 1-800-657-2038.
- How long must I live in Wisconsin before I can apply?
To be eligible for SeniorCare, you must currently be a resident. You are a
resident if you maintain your permanent residence in Wisconsin and you intend
to continue to reside in Wisconsin. There is no requirement for you to have
been a resident of Wisconsin for a specific period of time before you apply.
- If I am not a U.S. citizen, can I be eligible for SeniorCare?
Immigrants with particular legal immigration status may qualify for
SeniorCare. You are encouraged to apply and SeniorCare will determine your
eligibility. After you send in your application form, you will receive a
letter requesting that you send a copy of both sides of your immigration
registration card. You will also need to identify your country of origin. Do
not send copies of your immigrant registration card until it is requested.
- Will I have an enrollment fee?
An annual enrollment fee of $30 per individual or $60 per couple is
required for participation in the SeniorCare program.
- How can I pay my enrollment fee?
Enrollment fees can be paid by personal check, cashierís check or money
order. Make your check or money order payable to: State of Wisconsin. Write
the SSNís of all applicants on your check or money order. Do not send
- Can I send one check or money order for my spouse and myself?
You can make one payment for both applicants. Make your check or money
order out for $60 and write the SSN of both applicants on the check or money
You are encouraged to use all capital letters when completing the form. If
you have used lower case, SeniorCare may still be able to process your
application. If SeniorCare is unable to process your application, you will be
contacted by a SeniorCare representative.
- What if I completed the application using lower case letters?
What if I make a mistake on the application?
If you make a mistake on the application form, you can correct it with
correction fluid such as Wite-Out or liquid paper.
My spouse and I are both applying for SeniorCare. Who should sign the
Only one signature is required. Either applicant can sign the application
When completing the address section, do I put spaces between the words?
A space should be left between each word.
GENERAL INCOME QUESTIONS
Spouses who live together must report income information for both
individuals even if one spouse does not meet the age requirement or meets the
requirement but chooses not to participate in the SeniorCare program.
- I am married and living with my spouse. My spouse is under age 65 and is
not eligible for SeniorCare. Do I have to include his/her income on my
Should I estimate the income that I may receive from the stock market and
other events that may happen in the next year?
Income information for SeniorCare is based on your good faith estimate of
what your income will be for the next year. You can use last yearís income as
a guide to estimate your income for the next 12 months.
What if I think I made a mistake in reporting income on my application?
Contact the SeniorCare Customer Service Hotline at 1-800-657-2038 and a
customer service representative will help you.
GROSS SOCIAL SECURITY INCOME
- Do I need to count the Medicare premium payments that are deducted from my
Social Security payment as income?
If your Medicare Part B premium is deducted by the Social Security
Administration from your Social Security payment, you need to add the amount
of your Part B premium payment to the amount of your Social Security payment
and include the annual total on the SeniorCare application form. If you do not
know the Medicare premium amount that is deducted from your payment, contact
the Social Security Administration at 1-800-772-1213.
- I am a widow(er) who receives my spouseís Social Security benefits. How do
I report this income?
Report this as your income under the applicant column on the SeniorCare
- Do the payments I receive for participation in a training program for
older persons count as income?
Wages and salaries received as part of a training program must be counted
as income for SeniorCare. This is true even if the training program is funded
under the Older Americans Act of 1965.
- I am a member of a religious order and work outside of the church. The
payments I receive from this work are given to the church. Do I report this as
Even though these payments are turned over to the church they are
considered income and must be reported to the SeniorCare program.
- I receive payments for providing care to another individual. Do I count
these payments as income?
Any payments received for providing care to another individual, even if it
is a family member, is counted as income and must be reported to the
INTEREST AND DIVIDENDS
In most cases, interest and dividends are counted as income even if the
payments are rolled back into your asset and you do not receive them directly.
There is one exception; you do not have to count irrevocable interest you
receive on irrevocable burial trusts.
Are interest and dividends counted as income?
Must I count the interest and dividend that I receive on my savings and
checking accounts, certificates of deposit (CDs) and money market accounts?
Interest and dividends on these accounts are counted as income and must be
reported to the SeniorCare program.
I own a savings account jointly with my child which earns interest each
year. How should I count the interest?
Include your share of the interest on the account. Each person who is a
holder in the account is assigned an equal share.
Example: Your savings account earns $50 each year. In this case, since
there are two people on the account, you would report $25 as income.
I own a savings account jointly with my spouse which earns interest each
year. How should I count the interest?
If you and your spouse live together and own a joint account, you should
show half of the interest amount in the "Applicant" column on the SeniorCare
application form, and the other half in the "Spouse" column. If you are filing
separate applications because you do not live together, include only your
share on your individual application.
I receive monthly payments from the sale of land through a land contract.
Do I have to count this as income?
Any portion of the monthly payment that is considered interest must be
counted as income. You do not have to count the principal as income.
Should I report capital gains?
Report any capital gains that are reportable as capital gains to the IRS
for tax purposes and that you expect to have in the next 12 months. If you are
not sure your capital gains are reportable to the IRS for tax purposes, check
with your tax advisor, a tax attorney or other tax expert.
If you add up all of your capital gains, and you anticipate a loss overall,
your capital gain amount is considered $0 for SeniorCare. Do not report
negative amounts on the SeniorCare application form. Report your capital gains
under "Interest and Dividends" on the SeniorCare application form.
- What if I have a loss on my self-employment income?
If you add up all of your income from your self-employment and you
anticipate an overall loss, your self-employment amount is considered $0 for
SeniorCare. Do not report negative amounts on the SeniorCare application form.
The retirement income category includes some income sources that you might
not specifically call a pension. You should report income from all of your
retirement accounts. A retirement account is an annuity or work-related plan
that provides income when employment ends. Examples include a pension, a
disability plan or other retirement plan that is administered by an employer
or union. Other examples are funds held in an individual retirement account
(IRA) and plans for self-employed individuals, sometimes referred to as Keogh
plans. A 401K plan would also be considered a retirement account.
- I do not receive a pension from my former employer. Is there any other
income I should report as retirement income?
You must count payments, withdrawals and distributions you expect to
receive from your retirement account in the next 12 months, with one
exception. If you have not previously made any withdrawals from a
retirement account, and you withdraw the full amount at one time, you do not
have to count it as income.
- Do veteranís disability payments count as income?
The portion of a veteranís disability payment that is for unusual medical
expenses, aid and attendance, or a housebound allowance does not count as
income. Otherwise, your veteranís disability payment should be reported as
income. You should check with the Veteranís Administration at 1-800-827-1000
to determine if any portion of your payment is considered an allowance for
unusual medical expenses, aid and attendance, or a housebound allowance. If it
is, deduct that portion from your total annual veteranís disability payment.
Include the remainder on your SeniorCare application under "Other Income".
You should also know that a reimbursement from the Veterans Administration
for medical costs does not count as income.
- Are federal farm subsidy payments considered income?
Payments received from a federal farm subsidy are considered income and
should be reported as income to the SeniorCare program.
- Should I count income received from rental properties?
In all cases, subtract your annual operating expenses from the annual
amount of your gross rental income. Operating expenses include ordinary and
necessary expenses such as insurance, utilities, taxes, advertising for
tenants and repairs. Repairs include such expenses as repainting, fixing
gutters or floors, plastering and replacing broken windows.
If your rental income could be reported to the IRS as self-employment
income and you are subject to the federal self-employment tax for your rental
income (usually this only applies if you are a real estate dealer who is
buying and selling land, or a farmer who reports income as self-employment
income), you may also deduct depreciation from your gross rental income. The
IRS publication 533 may be helpful in providing you with information about
rental income that is subject to the federal self-employment tax. Include your
net rental income amount under "Other Income" on the SeniorCare application
- My spouse lives in a nursing home and is a Medicaid recipient. Part of my
spouseís income is allocated to me under the Spousal Impoverishment rules. Do
I have to count the amount allocated to me as income?
You are considered the "community spouse." Income allocated to you from
your spouse who is a Medicaid recipient and is residing in a nursing home
should be considered income on your SeniorCare application. Report only the
amount that is actually allocated.
|For example, if the notice that you received from
the Medicaid program says that your spouse can allocate up to $1,000 to
you, but the available income is only $650 and $45 of that is set aside as
the personal allowance, count only $605 per month ($650 less $45). In this
example, the $605 would be multiplied by 12 months and the total annual
amount of $7,260 would be counted as income for the SeniorCare program.
- My spouse is living with me at home, but is a participant in the Community
Options Program (COP). How should I count the amount of his/her income that is
allocated to me? Because you and your spouse are living together, you need to include both
your income and the income of your spouse on your application. You should
report the amount that s/he allocates to you under your spouseís income on
your application. Do not report the amount that s/he allocates to you under
your income because by doing so, you would be counting it twice.
INCOME THAT IS NOT COUNTED
Savings and checking accounts are considered assets. Withdrawals from your
savings and/or checking account are considered a conversion of an asset and
are not counted as income. However, you must count the interest you receive
from your savings and/or checking accounts as income.
- Are withdrawals from my savings or checking account considered income?
If I make a withdrawal from my certificate of deposit (CD) or money market
account, do I have to count this as income?
Your CD and money market accounts are considered assets and are not counted
as income. However, you must count the interest that you receive on these as
Are there any types of income that I do not have to count?
You do not have to count the income from any of the following:
I pay someone to provide me with long term care at home. I receive
payments from the COP program that I use to pay for this care. Do I have to
count these payments as income?
- Active Corp. of Executives (ACE).
- Adoption assistance payments.
- Agent Orange Settlement Fund payments.
- Disaster and emergency assistance payments made by federal, state,
county and local agencies or other disaster assistance agencies.
- Earned Income Tax Credit.
- Earnings of a census enumerator.
- Emergency Fuel Assistance payments.
- Foster Care payments.
- Foster Grandparents Program.
- Governmental rent or housing subsidies.
- Homestead Tax Credit.
- Income Tax Refunds (both state and federal).
- Individual Development Account payments.
- Kinship Care payments.
- Low-Income Energy Assistance Program.
- Older American Community Service Program (except for wages and or
salaries which are counted).
- Payments made to individuals because of their status as victims of Nazi
- Payments received from the class action settlement of Susan Walker vs.
Bayer Corporation. These payments are to hemophiliacs who contracted the HIV
virus from contaminated blood products.
- Penalty payments made when the state does not correctly process child
- Radiation Exposure Act program payments made to compensate injury or
death due to radiation from nuclear testing and uranium mining.
- Restitution payments to individual Japanese-Americans (or their
survivors) and Aleuts who were interned or relocated during WWII.
- Retired Senior Volunteer Program (RSVP).
- Service Corp. of Retired Executives (SCORE).
- University Year for Action Program.
- Volunteers in Service to America (VISTA).
- W-2 payments for transitional jobs and community service jobs.
- Wisconsinís Family Support Program.
- Per capita payments from a Native American tribe to tribal members count
as income for SeniorCare. However, there are certain payments to Native
Americans that you may not have to count. If you have a question about how a
payment to a Native American counts for SeniorCare, please call the
SeniorCare Customer Service Hotline at 1-800-657-2038.
If you receive a payment as a reimbursement for health care services that
you paid for out-of-pocket, the payment does not count as income. This is true
whether the payment comes from an insurance company, from a program such as
the Community Options Program (COP), or the Family Care program.
I receive reimbursements from my insurance company for prescriptions I
have purchased. Do I need to count this as income?
Reimbursements for prescriptions are not counted as income.
I have a long term care insurance policy that pays me directly for my
long-term care. Do I need to count these payments as income?
Payments that you receive from an insurance company that are used to pay
for long term care are not counted as income.
- What is the benefit period?
If you are found eligible, the benefit period is 12 months.
- Will I receive a renewal application before my current benefits expire?
You will receive a Preprinted Renewal Application and instructions
approximately 6 weeks prior to the end of your current benefit period.
|For example, if your current benefit period ends
August 31st, your Renewal Application will be mailed in mid-July.
- What drugs will be covered?
SeniorCare will provide prescription drug coverage for most medically
necessary drugs, when the drug manufacturer has signed a SeniorCare rebate
agreement. There are some limitations. You will be asked to use the generic
form of the drug. Some brand names will be allowed if properly authorized by
your healthcare provider.
- What is the SeniorCare rebate agreement?
For information regarding the SeniorCare rebate agreement, see the
SeniorCare Covered Drugs fact sheet at dhs.wis.gov/seniorcare/factsheets/p10084.htm.
- Is there a list of participating SeniorCare pharmacies?
There are currently 1,200 pharmacies that are participating in the
SeniorCare program. Contact your local pharmacy to see if they currently
participate. If your pharmacy is not a SeniorCare participating pharmacy,
contact the SeniorCare Customer Service Hotline at 1-800-657-2038, and they
will be able to help you find a pharmacy in your area.
- Is there a covered drug list?
Because of the number of drugs that SeniorCare covers, the list is
extensive. If you have questions regarding a specific drug, you can ask your
pharmacy or contact the SeniorCare Customer Service Hotline at 1-800-657-2038.
- Why do my prescriptions cost more now that I have SeniorCare?
Pharmacies must charge you the same price as they would charge people that
are not in SeniorCare. If your pharmacy is charging you more for your
prescriptions now that you are in SeniorCare, you should contact the pharmacy
and ask why you are paying more. If after contacting your pharmacy, you feel
that you are being charged an incorrect amount, contact the SeniorCare
Customer Service Hotline at 1-800-657-2038.
- Are over the counter drugs covered when they are prescribed by a
Over the counter drugs are not covered, even if prescribed by a healthcare
provider, with the exception of insulin.
- Will I have a SeniorCare spenddown and/or deductible?
Depending on your level of participation, you could have a spenddown and/or
deductible. For more information about spenddown and deductible, see the
SeniorCare Spenddown and Deductible
NOTE: Only SeniorCare covered drugs can be used to meet the spenddown or
- What is a co-payment?
The co-payment amounts are $5 for each covered generic drug, and $15 for
each covered brand name drug. If you have a spenddown or deductible, you will
be required to pay a co-payment after the spenddown or deductible are met.
- Will I have to keep track of how much of my spenddown and/or deductible I
have met? Can I pay the spenddown and/or deductible in advance?
The spenddown and deductible cannot be prepaid. However, as your pharmacy
bills SeniorCare for each covered drug, SeniorCare automatically tracks your
- What if I do not meet my spenddown and/or deductible during my 12-month
Prescription costs used meet the spenddown and/or deductible in the
12-month benefit period do not carry over to the next benefit period. If you
become eligible for another 12-month benefit period, you will have to start a
new spenddown and/or deductible.
- My pharmacy shows that I have a spenddown due to a mistake on my
application. This has already been corrected and I should not have a spenddown.
What should I do?
If your pharmacy shows you have a spenddown and you disagree, contact the
SeniorCare Customer Service Hotline at 1-800-657-2038. They will research the
discrepancy for you.
- What if my pharmacy shows I have prescription drug coverage other than
SeniorCare, but I do not?
If you do not have other prescription drug coverage, contact the SeniorCare
Customer Service Hotline at 1-800-657-2038. If you had other prescription drug
coverage that has been cancelled, make sure that you have the termination date
of the other coverage before calling the SeniorCare Customer Service Hotline.
They will need this date to update your SeniorCare coverage.
- Who should I call if I have prescription drug coverage other than
If you have prescription drug coverage under other health insurance plans
including Medicare Parts A and B, you may enroll in SeniorCare. SeniorCare
will coordinate benefit coverage with all other insurance coverage including
Medicare covered drugs. SeniorCare will also coordinate benefits with
pharmacies that accept discount cards. Contact the SeniorCare Customer Service
Hotline at 1-800-657-2038 and they will help you.
- How will I know in what level of benefits I will be enrolled?
A notice of decision will be mailed that tells you if you have been
approved for SeniorCare benefits. If approved, your notice of decision will
tell you in what benefit level you are enrolled. If you have been approved,
you will receive a SeniorCare identification card shortly after receiving
your notice of decision. You will also receive a SeniorCare Participant
Handbook that explains your SeniorCare benefits in more detail.
For More Information:
- Call the SeniorCare Customer Service Hotline at (800) 657-2038, or
- Visit the SeniorCare Web site at:
Information provided in this document is general. To find out more detailed
information regarding SeniorCare, please contact the SeniorCare Customer
Service Hotline at 1-800-657-2038.
DHS is an equal opportunity employer and service provider. If you have a
disability and need to access this information in an alternate format, or need
it translated to another language, please contact the SeniorCare Customer Service Hotline at
1-800-657-2038. All translation services are free of charge.
For civil rights questions call (608) 266-9372 or 1-888-701-1251 TTY.
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Date Last Revised:
April 25, 2013