Options Counseling

Long-term care options counseling is an extension of the I&A process. This service is focused on consumer education and is often provided when an individual is planning for or currently experiencing a life change. These life changes may include surviving a traumatic event such as a car accident, a medical event such as a stroke or the transition from school-based services to programs for adults with disabilities. 

Options counseling is a decision-support process whereby consumers are assisted to evaluate and weigh their long-term care service options. Examples of decision support include assistance evaluating housing options, assistance sorting through home care and personal care options, as well as helping a person decide to move or stay in their current residence. To be effective in providing this service, it is important to take the time needed to fully understand each individual's strengths, and preferences as well as needs. In order to ensure continuity in service delivery, options counseling can be provided by the same I&A Specialist that began the discussion with the individual.

Options Counseling Tool Kit

Welcome to the Long Term Care Options Counseling Tool Kit: A Professional's Guide.

This tool kit supports the delivery of long term care options counseling, a service of Aging and Disability Resource Centers (ADRCs). It contains key information that will help professionals to improve their skill and knowledge in providing this service.

The tool kit is divided into sections:

Communication Module

The communication module contains several scenarios describing common issues and the needs experienced by people who contact ADRCs. Communication guides highlight key questions, items to consider and potential resources that are also discussed in this segment of the tool kit.

Online Modules


These webcasts, including PowerPoint presentations, were developed to provide information on subjects relevant to long term care options counseling.

Printed Training Materials

Customer Guidebooks

Last Revised: August 6, 2019