Information & Assistance (I & A) is a core service of an Aging & Disability Resource Center (ADRC). Staff at ADRCs assist older adults and adults with disabilities to determine their needs, and consider what services and programs that are available in their area to meet their specific needs. Information about services and programs is contained in the ADRC resource database. Staff search the database to identify specific services and supports and tailor information that best reflects the person's individual situation and preferences.
People may not know to ask for a service by name, so it is important that I & A Specialists take the time that is needed to establish a personal rapport, explain the role of the ADRC, and how they will work in collaboration with the person to understand all of the individual's concerns, and be able to offer potential resources and solutions that the individual will choose as their next steps.
The following training resources are available for ADRC staff:
- Introduction to Assisted Living
- Introduction to Assistive Technology
- Serving People who are Blind or Visually Impaired
- Supporting People with Developmental Disabilities
- Supporting People with Physical Disabilities
- Working with Older Adults
- The National Association of States United for Aging and Disabilities (NASUAD) administers the National Information and Referral Support Center. The National Information and Referral Support Center created several online modules for the Information & Assistance professional.
- Health Insurance Marketplace Basics, October 2013
Printed Training Materials
- Options Counseling Initial Discovery Training Guide (P-00496, PDF, 264 KB)
- Orientation Manual Information & Assistance and Options Counseling (P-00497, PDF, 1.15 MB)
- Considering a Move: The Cost Calculator Can Help (P-00546, PDF, 1.89 MB)
- Next Steps My Planning Guide (P-00498, PDF, 665 KB)
- Next Steps: My Planning Guide, Hmong (P-00498H, PDF, 567 KB)
- Next Steps: My Planning Guide, Russian (P-00498R, PDF, 577 KB)
Motivational Interviewing is a person-centered directive method of communication for enhancing intrinsic motivation to change by exploring and resolving ambivalence. This series of webcasts feature Debra Murray, Ph.D., from Viterbo University and Maurine Strickland from the Office for Resource Center Development, and can be accessed through the following link:
- Motivational Interviewing Sessions 1 Through 4
- Session 1 PowerPoint (PDF, 316 KB)
- Session 2 PowerPoint (PDF, 415 KB)
- Session 3 PowerPoint (PDF, 411 KB)
- Session 4 PowerPoint (PDF, 406 KB)