APS: Telemarketing

To report abuse of an adult at risk
(age 18 to 59),
call your county helpline.

To report abuse in a nursing home
or other long term care facility,
contact the Division of Quality Assurance.

To report abuse of an elder
(age 60 plus),
call your county helpline.

To report abuse outside of Wisconsin,
contact NAPSA.


If you receive telemarketing calls, consider the DOs and DON'Ts of dealing with telemarketing callers who may be trying to swindle you or your loved ones.

DO feel free to ask for a manager or supervisor if you are getting unwanted, repeat calls. You have a right to know the company's name and address.

DO Make sure the caller and the service or product offered are licensed to do business in Wisconsin. Call 1-800-472-4325 or visit the Wisconsin Department of Financial Institutions to find out.

DO have the caller send you written material to study before you make a purchase.

DO talk to family members and friends to get advice about a large purchase or investment.

DO Have a strategy to get off the phone. If you don't want to be rude, tell the caller that you simply do not do business over the phone.

DON'T pay for any "prize" based on a call you receive.

DON'T give any caller your credit card or social security number if you did not initiate the call.

DON'T give out personal information over the phone. Ask callers to mail you information; then check them out.

DON'T be pressured into making quick decisions. Time is your friend.

DON'T be afraid to hang up.


To prevent most telemarketing calls, get on the state or federal do-not-call list. Contact Wisconsin's No Call List by calling 1-866-966-2255 toll-free, or register your telephone number with the National Do-Not-Call Registry by calling 1-888-382-1222 toll-free. The registry prevents most telemarketing calls to the registered number with the exception of calls from political organizations, charities, telephone surveyors and companies with which you have an existing business relationship.

To prevent unwanted junk mail, you can also remove your name from direct-mail lists. At this time, there is not a national Do Not Mail Registry, but you can send your name and address to several organizations that, for one dollar, will remove your name from large direct-mail companies.

To remove your name and home address from national mailing lists, write to:

DMA Mail Preference Service
Preference Service Manager
1120 Avenue of the Americas
New York, NY 10036-6700

Last Revised: July 24, 2020