- Administrator of the annual DHS State-County Contract and other contracts with local agencies.
- Provide ongoing consultation and technical assistance to counties.
- Provide oversight of local human service programs.
- Identify issues or concerns from the local perspective, assist DHS management in resolution.
- Facilitate communication and coordination between counties and DHS.
- Represent DHS on statewide, regional, and local workgroups and ongoing committees.
As the State/County Consolidated Contract Administrator for DHS, the regional Area Administrators are responsible for assuring program implementation and quality assurance for human services administered by DHS. Programs include mental health and substance abuse services; Medical Assistance and Food Share eligibility, benefits and funding; services for children with disabilities and adult protective services. AA staff facilitate coordination with DCF, DWD, and DOC on overlapping issues where necessary. AA staff has a wide variety of responsibilities related to both program & fiscal issues as Contract Administrator. They are viewed by counties as the primary liaisons for DHS programming.
Statewide Family Care implementation is led by the Division of Long Term Care. As part of the Family Care Contract Administration team, AA regional staff are responsible for certification activities of Managed Care Organizations, contract coordination with MCOs, and assuring quality services are provided to Family Care members. AA staff supports development of Aging and Disability Resource Centers (ADRC), and effective business relationships among ADRCs, MCOs, and county agencies.
Consultation and Technical Assistance
Area Administration staff provide leadership, consultation, training and technical assistance to local human service agencies on administrative and program issues. The Area Administrators provide board member training to local elected or appointed human service boards, advisory committees and councils, and are consultants to County Board Members and County Executives/Administrators on organizational issues such as formation of Human Service Departments. The Area Administrators provide leadership and consultation on issues such as development of program outcomes and outcome based contracts, system development, quality improvement, and implementation of state initiatives and policies. Area Administration staff provide program consultation, training and technical assistance for programs included in the State/County contract through regular regional meetings, local site visits, and ongoing communication with county managers and staff in the region.
Program Oversight and Monitoring
Area Administration staff participate in program quality reviews across all program areas. As part of the oversight responsibility, they provide technical assistance in developing and implementing corrective action plans when necessary. AA staff investigate and mediate consumer complaints relating to county services or actions, interacting with consumers, legislators, and agencies who raise complaints or concerns to DHS. AA regional office staff are the central intake for complaints about county human services. Resolution of complaints often involves working with county staff to improve services and/or programming.
One of the key functions of Area Administration staff is to identify issues or concerns from the local perspective for DHS management and assist in resolution. Local issues are identified in a variety of ways including local monitoring, regional meetings, contacts from counties, and complaint investigations. The Area Administration Director attends the monthly Wisconsin County Human Services Association Executive Board meeting as the DHS representative and prepares a summary of the meeting for DHS management, following up directly with individual Administrators or Bureau Directors with specific issues of concern. Local issues or concerns are shared regularly with central office managers and staff through regular meetings and conference calls with DHS program divisions and bureaus, AA Monthly Reports that are distributed broadly in DHS, and ongoing communication between AA and central office staff. AA staff also helps to identify local and regional training needs and facilitates training events.
Facilitate Coordination and Communication
One of the Area Administration functions is facilitating coordination and communication between counties and DHS. AA staff support multi-county collaboration and regional service delivery systems across program areas. Regional service systems can improve efficiencies and access to programming for consumers. AA staff provide leadership in program development and implementation to better meet consumer needs while maximizing local resources and reducing duplication across program areas. AA staff play an important role in leading initiatives that cross multiple program areas, bringing together representatives from multiple divisions, departments and local agencies to meet the need of individuals and families.
Statewide Representation for DHS
Area Administration staff regularly represent DHS on statewide, regional, and local workgroups or committees. Staff serve on the Children Come First Advisory Committee, DHS Emergency Government response teams, and Income Maintenance Advisory Committees to name a few. They also represent DHS on a variety of regional and local workgroups or committees. AA staff have a broad range of program knowledge and responsibility and are known throughout Wisconsins localities, they are often called upon to represent DHS programming or serve on local committees or workgroups.
For more information about Area Administration please contact:
Bill Hanna, Director
1 West Wilson Street
Madison, WI 53703