Medical First Responder Services and Staff

Medical First Responder services providing 9-1-1 response in Wisconsin must:

  • Be licensed as a First Responder service
  • Operate under an approved operational plan
  • Operate under approved protocols
  • Obtain approval for advanced skills
  • Operate with licensed/certified EMS personnel, credentialed with that service 

Medical First Responders providing 9-1-1 response in Wisconsin must:

  • Have completed an approved first responder course and subsequent refresher courses
  • Maintain current CPR for healthcare providers certification
  • Hold a current certificate from the State of Wisconsin (expires June 30 of even numbered years)
  • Be credentialed with a licensed First Responder service
  • Follow approved protocols.

Per Ch. 256, Wis. Stats., and Wisconsin Administrative Code DHS 110, every group that operates as or advertises as providing medical first response must submit an operational plan and obtain a license as a medical first responder service. Additionally, all individuals operating as first responders with a 9-1-1 response service must be trained through a department (DHS) approved first responder training program and obtain and maintain a state certificate.

There continues to be unlicensed First Responder services and uncertified Medical First Responders operating in Wisconsin. Many of these services and individuals are providing medical first response without the benefit of approved or current training. Others may have completed an approved curriculum and maintained that knowledge with regular refreshers but failed to be properly certified.  We encourage all dispatch centers statewide to make sure that any First Responder service they are dispatching are properly licensed. They could require the Service Director to provide a copy of their Service license to validate it. 

First Responder Service Licensure

If a first responder service is not a licensed provider submit an application and operational plan. Follow the links below for the needed documents:

Individual First Responder Certification

Just like any other type of EMS licensure, an individual must obtain their initial first responder provider certification within 24 months of successfully completing the first responder course. This must be completed from their E-Licensing account which can be accessed by clicking this E-Licensing link. After this has been obtained the First Responder will need to complete a Local Credential Agreement (LCA)for the service they wish to be affiliated with. Only after both the Service and Medical Directors approve the LCA will the individual be added to the service's roster.

Contact the Program Coordinator ray.lemke@wisconsin.gov for further information.

WARDS Reporting

The new Administrative Rule requires First Responder services to complete run reports for any calls where an advanced skill was used. It does not require all calls be reported but your service can, if it prefers to document all runs. Please consider drafting your own local policy or procedure dealing with entering reports into WARDS.

Last Revised: April 17, 2015