Managed Care Organizations Selected for Family Care Program in Northeast Wisconsin

Inclusa and Lakeland Care will provide Family Care services in Brown, Door, Kewaunee, Marinette, Menominee, Oconto, and Shawano counties

Northeastern Wisconsin counties: Shawano, Brown, Door, Oconto, Marinette, Menominee, Kewaunee

Effective December 31, 2019, Care Wisconsin will no longer offer Family Care services in Brown, Door Kewaunee, Marinette, Menominee, Oconto, and Shawano counties. Lakeland Care and Inclusa will be the two managed care organizations in those counties beginning January 1, 2020.

Current Family Care members in those counties will continue to receive services and supports to meet their needs. Care Wisconsin will continue to provide services for the rest of 2019, or until members choose another option for their care.

What should I do now?

To remain in the Family Care program, members currently enrolled with Care Wisconsin will need to transition to Inclusa or Lakeland Care by January 1, 2020; or, you may choose to enroll in IRIS (Include, Respect, I Self-Direct), the state’s fully self-directed long-term care program. IRIS service providers available in these counties are TMGConnections, and Advocates4U.

You will receive one-on-one counseling from your local aging and disability resource center (ADRC) or Tribal Aging and Disability Resource Specialist (ADRS) to help you choose between options based on your preferences. If you wish, you can make an appointment with the ADRC or Tribal ADRS instead of waiting to be contacted by them.

Additional Information


If you have further questions about this transition and what it means for you, more information is available in these frequently asked questions. You can also contact your local ADRC or Tribal ADRS, or the Department of Health Services toll free at 855-885-0287.

Aging and Disability Resource Center Serving Phone Number
Brown County 920-448-4300
Door County 855-828-2372
Kewaunee County 877-416-7083
Marinette County 888-442-3267
Menominee County 855-492-2372
Oconto County 855-492-2372
Shawano County 855-492-2372
Stockbridge Munsee Community 855-492-2372


Tribal Aging and Disability Resource Specialist Serving Phone
Menominee Indian Tribe of Wisconsin 715-799-5137
Oneida Nation 800-869-2448

For additional help or other assistance, please contact the appropriate ombudsman based on your age:

Ombudsman Phone
Disability Rights Wisconsin (individuals age 18 to 59) 800-928-8778
Wisconsin Board on Aging and Long Term Care (individuals age 60 or older) 800-815-0015


Last Revised: October 22, 2019