Family Care - Measuring Person-Centered Quality


The ultimate purpose of the services and supports provided to elders and people with disabilities is to support them in pursuing the quality of life that is acceptable to them.

Therefore, the long-term care system must have a well-developed method for assessing what constitutes 'quality of life' for each individual and of assessing whether those attributes are present in each individual's life.

In 2005, after working with consumers and other stakeholders and building on years of experience with the RESPECT values, the Department of Health  Services, adopted a set of twelve outcomes statements (PDF, 29 KB) for its long-term care programs.

In December 2006, DHS awarded a contract to the University of Wisconsin-Madison to develop a tool for interviewing people to identify their individually-desired outcomes and for assessing whether they are present, supported and achieved. This project is known as the PEONIES Project (PEONIES stands for Personal Experience Outcomes iNtegrated Interview and Evaluation System). When completed, the PEONIES interview tool will be used by DHS' external quality reviewers and will be made available for use by managed care organizations and long-term care waiver programs.

PEONIES Member Interviews - Final Report, State Fiscal Year 2012 (PDF, 682 KB)

For more information, visit the PEONIES website.

Since the beginning of Family Care implementation, assessing member outcomes has been one of the innovative ways in which DHS has assured quality. From November 2000 to July 2005, DHS conducted a series of member-outcome interviews.

Last Revised: December 29, 2016