Applicant and Member Correspondence for ForwardHealth Programs

This page lists new or updated correspondence that applicants and members of ForwardHealth programs, such as BadgerCare Plus, Medicaid, and FoodShare, received in the past year. The correspondence includes letters, ForwardHealth Updates for members, newsletters, and more.

August 2020

One-Time Letter Informing Members of Additional FoodShare Benefits for August

This one-time letter was sent to FoodShare members whose normal FoodShare allotment was less than the maximum monthly benefit amount. It informed them that, due to COVID-19, they would receive additional FoodShare benefits for August, bringing them up to the maximum monthly amount allowed. Members were sent this letter the week of August 23.

One-Time Letter Informing Members of Additional FoodShare Benefits for July

This one-time letter was sent to FoodShare members whose normal FoodShare allotment was less than the maximum monthly benefit amount. It informed them that, due to COVID-19, they would receive additional FoodShare benefits for July, bringing them up to the maximum monthly amount allowed. Members were sent this letter the week of August 9.

July 2020

Correspondence was not created or updated for this month.

June 2020

ForwardHealth Member Update 2020-03: Copays for BadgerCare Plus and Medicaid Members Will Start Again on July 1, 2020

This one-time member Update was sent to BadgerCare Plus and Medicaid members to inform them about copay limits and when copays would start again. The Update was mailed to members the week of June 22.

ForwardHealth Member Update 2020-02: Copays for SSI Medicaid Members Will Start Again on July 1, 2020

This one-time member Update was sent to Medicaid members who receive SSI to inform them about copay limits and when copays would start again. The Update was mailed to members the week of June 22.

ForwardHealth Member Update 2020-01: Copays for BadgerCare Plus Childless Adults Will Start Again on July 1, 2020

This one-time member Update was sent to BadgerCare Plus members who are childless adults to inform them about copay limits, when copays would start again, and the $8 ER copay. The Update was mailed to members the week of June 22.

Ongoing Monthly Copay Limit Met Letter

This is a new, ongoing letter that will be sent to BadgerCare Plus and Medicaid members when they reach their copay limit for the month. It informs them how much the copay limit is, when it was met, and when the copay limit will start again. Members receive this letter in any month that they reach their copay limit.

May 2020

One-Time Letter Informing Members of Additional FoodShare Benefits for May

This one-time letter was sent to FoodShare members whose normal FoodShare allotment was less than the maximum monthly benefit amount. It informed them that, due to COVID-19, they would receive additional FoodShare benefits for May, bringing them up to the maximum monthly amount allowed. Members were sent this letter the week of May 26.

MCO Member Bulletin

This one-time letter was sent to MCO members enrolled in adult long-term care programs. It informed members how to receive services during the COVID-19 pandemic, offered tips for staying healthy, and listed resources for staying informed. The letter was mailed to members the week of May 6.

One-Time Pandemic EBT Letter for Families Who Do Not Have a QUEST Card

This one-time letter was sent to families with a child or children who usually receive free or reduced price schools meals through the National School Lunch Program to notify them that their child or children would be receiving temporary food benefits due to school closures as a result of the COVID-19 pandemic. This version of the letter was for families who, according to our records, were not currently enrolled in FoodShare and did not already have a QUEST card. The letter was mailed the week of May 4.

One-Time Pandemic EBT Letter for Families Who Have a QUEST Card

This one-time letter was sent to families with a child or children who usually receive free or reduced price schools meals through the National School Lunch Program to notify them that their child or children would be receiving temporary food benefits due to school closures as result of the COVID-19 pandemic. This version of the letter was for families who, according to our records, were not currently enrolled in FoodShare but had a QUEST card. The letter was mailed the week of May 4.

One-Time Letter Informing BadgerCare Plus Childless Adults They Would Receive Benefits

This one-time letter was sent to childless adults whose BadgerCare Plus benefits were denied or ended solely because they did not answer a mandatory treatment needs question. This letter informed them that they were not required to answer the question during the COVID-19 pandemic and would receive BadgerCare Plus benefits. The letter was sent the week of May 4.

April 2020

One-Time Letter Informing Members of Additional FoodShare Benefits for April

This one-time letter was sent to FoodShare members whose normal FoodShare allotment was less than the maximum monthly benefit amount. It informed them that, due to COVID-19, they would receive additional FoodShare benefits for April, bringing them up to the maximum monthly amount allowed. Members were sent this letter the week of April 27.

One-Time Pandemic EBT Letter for FoodShare Members

This one-time letter was sent to FoodShare members with a child or children who usually receive free or reduced price schools meals through the National School Lunch Program to notify them that their child or children would be receiving temporary food benefits due to school closures as result of the COVID-19 pandemic. Members were sent this letter the week of April 27.

One-Time Letter Informing BadgerCare Plus Childless Adults That Premiums Are Temporarily Suspended

This one-time letter was sent to BadgerCare Plus childless adult members who pay monthly premiums to inform them that premiums were being temporarily suspended due to the COVID-19 pandemic. Members were sent this letter the week of April 20.

One-Time Letter Informing Members of Additional FoodShare Benefits for March

This one-time letter was sent to FoodShare members whose normal FoodShare allotment was less than the maximum monthly benefit amount. It informed them that, due to COVID-19, they would receive additional FoodShare benefits for March, bringing them up to the maximum monthly amount allowed. Members were sent this letter the week of April 13.

One-Time Letter Informing BadgerCare Plus Members That BadgerCare Plus Children Premiums Are Temporarily Suspended

This one-time letter was sent to families who pay monthly BadgerCare Plus premiums for children to inform them that premiums were being temporarily suspended due to the COVID-19 pandemic. Members were sent this letter the week of April 13.

One-Time Letter Informing Medicaid Purchase Plan Members That Premiums Are Temporarily Suspended

This one-time letter was sent to Medicaid Purchase Plan members who pay monthly premiums to inform them that Medicaid Purchase Plan premiums were being temporarily suspended due to the COVID-19 pandemic. Members were sent this letter the week of April 13.

One-Time Letter Informing Medicaid Purchase Plan Members That the MAPP Work Requirement Is Temporarily Suspended

This one-time letter was sent to Medicaid Purchase Plan members to inform them that the Medicaid Purchase Plan work requirement was being temporarily suspended due to the COVID-19 pandemic. Members were sent this letter the week of April 6.

All in for Kids, April 2020-02

This newsletter was sent to families enrolled in the Children’s Long-Term Support (CLTS) Waiver Program. It informed families about staying connected with support and service coordinators during COVID-19, remote services, family-driven communication, and the CLTS Wait List Elimination Initiative. Families received this quarterly newsletter through email.

All in for Kids, April 2020-01

This newsletter was sent to families enrolled in the CLTS Waiver Program. It informed families about adapting CLTS services to the COVID-19 pandemic, staying connected during the public health emergency, child care for essential workforce families, and fraud prevention during the pandemic. Families received this quarterly newsletter through email.

Birth to 3 Program Family Communication: COVID-19 Related

This letter was sent to families enrolled in the Birth to 3 Program. It informed families about service provision during COVID-19, staying connected to service coordinators, family-driven communication, child care during the pandemic, and fraud prevention. Families received this one-time letter through email.

March 2020

One-Time Letter for FoodShare Members Who Are Able-Bodied Adults Without Dependents

This was a one-time letter sent to FoodShare members who are adults ages 18 through 49 with no minor children living in their home. This letter informed members about a temporary exemption from meeting the work requirement.

February 2020

BadgerCare Plus Adults Premiums "About Your Benefits" Letter

This version of the "About Your Benefits" letter was introduced in February 2020 to notify BadgerCare Plus childless adults if they have a premium and, if they do, how much it is. Childless adults are also sent this letter any time their premium amount changes.

BadgerCare Plus Adults Premiums Statement

This is a new, ongoing letter that is sent monthly to BadgerCare Plus childless adults who owe a premium. It lists their monthly premium, the total amount they owe, and payment options.

One-Time Letter Notifying BadgerCare Plus Adults of Upcoming Program Changes

This is a one-time letter sent to BadgerCare Plus childless adults at the time of their yearly renewal to notify them of the requirement to pay monthly premiums and answer a treatment needs question.

First Time-Limited Benefits Warning Letter

This is an existing letter that was updated to remove language referring to unemployment exemptions for members living on a tribal land or a reservation. This letter is sent to FoodShare members who are able-bodied adults without dependents to notify them that they are not meeting the work requirement for FoodShare. The letter also informs members that they have used one of three time-limited benefit months for FoodShare.

FoodShare Employment and Training (FSET) Referral Letter

This is an existing letter that was updated to remove language referring to unemployment exemptions for members living on a tribal land or a reservation. This letter is sent to FoodShare members to inform them that someone in their household has been referred to the FSET Program.

January 2020

Correspondence was not created or updated for this month.

December 2019

Member Update 19-02: Copays for BadgerCare Plus and Medicaid Services Will Temporarily Stop

This one-time member Update was sent to BadgerCare Plus and Medicaid members. It informed members that copays for BadgerCare Plus and Medicaid services were temporarily stopped January 1, 2020, through June 30, 2020. Members received this one-time Update in the mail by January 1, 2020.

November 2019

ForwardHealth Member Update 19-01: Changes to BadgerCare Plus

This one-time member Update was mailed to BadgerCare Plus childless adults on November 1 to inform them of upcoming BadgerCare Plus program changes, including an emergency room copay, monthly premiums, and a treatment needs question.

All in for Kids, November 2019

This newsletter was sent to families enrolled in the Children’s Long-Term Support Waiver Program. It informed families about Deciding Together, the new Individual Service Plan outcomes page, and the statewide rate setting initiative. Families receive this quarterly newsletter in the mail.

Last Revised: September 15, 2020