Fee-for-Service Personal Care Services

The Wisconsin Department of Health Services (DHS) and Liberty Healthcare Corporation (Liberty) have mutually agreed to end their contract for personal care services assessments. Liberty will discontinue providing services effective August 1, 2017. DHS contracted with Liberty to conduct independent assessments and authorize the delivery of fee-for-service personal care services to members enrolled in Wisconsin Medicaid or BadgerCare Plus.  (Fee-for-service means that a person’s doctor is paid for each type of service he or she provides. Sometimes fee-for-service personal care services are also called “medical assistance personal care” or “personal care card services.”)

Members Affected by This Change

Members Who Requested Personal Care Services Through Liberty

If you requested personal care services with Liberty, DHS sent you a letter letting you know what action you need to take. To continue the process to get personal care services, bring the letter DHS sent you to your personal care provider.

You may contact a personal care provider of your choice. The personal care provider will assess your need for services and complete and submit the necessary documentation to DHS.

Note: If you do not have a personal care provider, you can call Member Services at 1-800-362-3002 for help with finding a provider.

Members Who Requested a Change in Provider or Medical Condition Through Liberty

If you contacted Liberty to change your personal care provider or to report a change in your medical condition, DHS will contact you in August to make that change.

Members Whose Authorization for Personal Care Services Is Ending in August or September

If your authorization for the personal care services you are currently getting is ending in August or September, your services will be authorized for another year at the same level of care you are currently at. You do not need to do anything. Your personal care provider will complete the necessary documentation for these services.

Members Whose Authorization for Personal Care Services Is Ending After September

If the authorization for the personal care services you are currently getting is ending after September, your personal care provider will assess your need for services. Your personal care provider will complete and submit the necessary documentation to get those services authorized.

New Requests for Personal Care Services

You should contact your personal care provider if you would like to get personal care services. Personal care providers will submit any new requests for personal care services. If you need help finding a personal care provider, call Member Services at 1-800-362-3002.

Contact Information

If you have questions about your personal care services, call Member Services at 1-800-362-3002. Member Services is available Monday through Friday, from 8:00 a.m. to 6:00 p.m.

Last Revised: August 1, 2017