IRIS (Include, Respect, I Self-Direct)


Recently spam phone calls were made to IRIS (Include, Respect, I Self-Direct) participants and participant-hired workers. The callers sought personal information about the IRIS participant or demanded the IRIS participant make payment to avoid being arrested. The callers said they were from the IRIS program, IRIS consultant agencies, or fiscal employer agents. This is a scam.

The IRIS program takes the security and confidentiality of your personal information very seriously. Your IRIS consultant agency or fiscal employer agent may sometimes call you. However, the IRIS program or your IRIS consultant agency or fiscal employer agent will never ask you for personal or financial information over the phone. They also will never claim that your information is lost or missing or threaten you with arrest.

Be wary of unsolicited calls requesting sensitive personal or financial information. If you get a phone call from someone you do not recognize or if you are not sure if you should provide information to a caller:

  1. Do not provide or confirm any information to the caller and hang up.
  2. Write down who the caller was, what the caller wanted, and the caller’s phone number (if possible). Never return a call on the number provided to you in the unsolicited call, and do not trust that the information on your caller ID is accurate. Scammers can spoof their numbers, so it looks like they are calling from a particular organization even when they are not.
  3. Contact your IRIS consultant or the IRIS Call Center at 888-515-4747 as soon as possible to notify them of the call.

If you have been scammed or if you think your identity has been stolen, you may also report the call to the Federal Trade Commission.



The Department of Health Services (DHS) has revised the 40-Hour Health and Safety Assurance Policy related to the number of hours a caregiver may work for a participant in the IRIS program.  The intention is to ensure the health and safety of IRIS participants, as well as caregivers, while protecting the integrity of self-direction and the IRIS program.  

It is important to remember that this policy, as revised, does not reduce the hours of care granted to an IRIS participant.   


The IRIS Program is a Medicaid Home and Community-Based Services (HCBS) waiver for self-directed long-term supports. The program is an option for adults with long term care needs. The Wisconsin Department of Health Services, Division of Medicaid Services (DMS), Office of IRIS Management under the authorization of the Centers for Medicaid and Medicare Services (CMS) is responsible for oversight of the IRIS program. IRIS is available to Wisconsin residents determined financially eligible for Medicaid, functionally in need of nursing home or Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF/IID) level of care; and living in a county where managed long-term care and IRIS are available. People who are eligible have the choice of IRIS or managed care through their local Aging and Disability Resource Center (ADRC).


IRIS stands for:

INCLUDE – Wisconsin frail elders, adults with physical disabilities and adults with intellectual/developmental disabilities with long term care needs who are Medicaid eligible are included and stay connected to their communities.

RESPECT – Participants choose their living setting, their relationships, their work, and their participation in the community.

I SELF-DIRECT – IRIS is a self-directed long term care option. The participant manages an Individual Services and Supports Plan within an individual budget and the guidelines of allowable supports and services to meet his or her long term care needs. The participant has the flexibility to design a cost-effective and personal plan.

People who choose IRIS design a waiver-allowable Individual Services and Supports Plan to meets their functional, vocational, and social long term care needs. Wisconsin has Medicaid Home and Community Based Services waivers 1915(c) and the Self-Directed Personal Care State Plan Amendment 1915(j) approved by The Centers for Medicare and Medicaid Services. These CMS approved applications define the types of services and goods included in the IRIS program.

Persons enrolled in IRIS manage goods and services to meet their long term care needs and use IRIS-funded, waiver eligible supports and services to remain in the community and avoid institutional care. IRIS program participants are supported in self-direction by IRIS Consultants and Fiscal Employer Agents.

For more information about the IRIS Program, contact:

Wisconsin Department of Health Services
Division of Medicaid Services
Office of IRIS Management
1 West Wilson Street, Room 655
P.O. Box 7851
Madison WI 53707-7851
Fax #: 608-224-5727

For information on how to apply for the IRIS Program, contact your local ADRC to see if you may be eligible.
People who are enrolled in IRIS who are seeking assistance should contact their IRIS Consultant or the IRIS Service Center at 1-888-515-IRIS (4747).

Last Revised: September 29, 2017