Title: Mobile Device Administrator
James has been with DHS since February of 2014.
How would you describe what you do at DHS?
As a mobile device administrator, I am a technical resource for DHS employees. I make sure they are set up with the mobile technology they need to do their jobs, from tablets to phones. Then I provide support, troubleshooting expertise, cause assessments, and broad spectrum solutions to ensure the flow of information is constant.
I was searching online and found the opening here. It sounded like a good fit; something that I would enjoy that would challenge me at the same time. And I’m so glad I applied. The people I work with are committed to and passionate about what we do every day to help Wisconsinites live their best lives. And while I work in the Bureau of Information and Technology Services, I provide technology to staff around the state. So I’ve been able to get to know a lot of people who don’t work in my section, but I now call friends.
How do you balance your life at work and life at home?
My supervisors understand that family is a priority. As long as I get my work done, I can flex time if I need to. So, while I have a set schedule, if there are some days I need to be at my son’s soccer game, I can start earlier and leave earlier so I don’t miss the important moments.
What is a memorable experience you’ve had while working at DHS?
One of my most challenging fixes involves a coworker’s mobile phone. The screen was black and locked; there was no date or time showing, and no keyboard to use to log in. I was able to type in a 15-character password using just my experience and muscle memory to find each letter, number, and symbol. It was a really satisfying moment.
What is your favorite part of working here?
Aside from the people, I love working in downtown Madison. We are near the state capitol and every day, the square around it is packed with food trucks serving up all kind of options for lunch. I try to brown bag it most days, but it’s great to be able to get virtually any kind of ethnic cuisine you want, basically in front of your front door. There are great restaurants too, and every Wednesday in the summer, the farmers market offers fresh fruits, vegetables, and flowers and plants that I can enjoy at work or take home.
What words of advice do you have for someone starting their career?
Don’t be afraid to try something new. You may find your passion or a key component to help you get that promotion or next job. Learning new things will only add to your skill set and allow you to be more flexible, and therefore a more valuable employee.
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