Title: Telecom - Team Lead
Jennifer has been with DHS since 2014.
How would you describe what you do at DHS?
I lead a team that supports DHS employees statewide, along the with the technology and devices they need to do their jobs. From making sure voicemail works to faxes to simply ensuring there is a dial tone, there is more to making a phone work than just plugging it in and flipping a switch.
Our team has installed upgraded phone systems at our seven centers and institutions. We also are responsible for upgrading and enhancing automatic call distributors that answer calls, provide options to callers, then send them to the appropriate service representative. Plus, anytime someone moves into a new office, we ensure the lines of communication are open.
I make sure employees have working cellular SIM cards used in laptops, MIFI’s, cell phones, and tablets so they can stay connected to DHS. And, I work closely with our vendors, like AT&T, CenturyLink, Verizon, and US Cellular.
What brought you to DHS?
I was working nights, weekends, and on-call shifts for a private phone company. It was a great company, but the hours were demanding and left little time for family and personal time. I was searching online and found this job posting. It just jumped out at me and seemed like the perfect fit. And it is.
What is your favorite benefit?
That’s actually a three-way tie. I love the flexible hours, which allow me to get to my kids’ school functions. The vacation time is great. You start earning it as soon as you start working, and since I’ve been here for five years, I get four weeks of vacation. Add that to nine paid holidays and nearly of week of personal time all state employees get, and it’s easy to achieve a life/work balance. I also really appreciate the medical benefits for my entire family.
What is your favorite part of working here?
I love my coworkers, who have become a second family. We often get together after hours and we have a group text going on the weekends that lets us share what's happening in our lives outside of work. And I love where we work. The downtown location is a definite plus with the farmers market and great lunch options, including food carts around the Capitol Square. We are next to Monona Terrace, and there is always something happening there or at other venues that I can walk to in just a few minutes. I can also walk downtown, on the terrace, or along the bike path on my lunch or during breaks. We have an onsite fitness room here as well. I haven’t used it yet, but I hear it’s nice. ;)
How has this role benefited your overall career goals?
At my previous job, I only worked on the end product, making sure there was a dial tone at each desk phone. I got an order and installed something new or fixed something that wasn't working. My job at DHS is more project management. I am made aware of a need, and then see the installation through from beginning to end. I start with the concept and work with the vendor, choose the correct service to meet the needs of employees, then make sure it's installed, tested, and continues working. Now that I have a wider knowledge base and enhanced project management skills, I am confident that I can move up in my career, no matter what my next position is here at DHS.
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