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Medicaid: The Children Come First Program

Upcoming changes to the NEMT manager

In August of 2022, Veyo, the current manager for non-emergency medical transportation (NEMT) in Wisconsin, was purchased by Medical Transportation Management (MTM), Inc. 

Beginning February 1, 2024, Veyo will start their transition to MTM in Wisconsin. The Wisconsin NEMT program will begin using MTM Link, the MTM ride scheduling and mileage reimbursement system, on February 1, 2024. There will not be changes to NEMT covered services.

For more information about the transition, visit the Medicaid NEMT Manager webpage or the Veyo Wisconsin website

Need help? If you need help with your trip during the transition, contact 866-907-1493 and select the Where's My Ride option.

The Children Come First program helps coordinate mental health services for children and youth in Dane County who have a mental health or substance use diagnosis.

Everyone in the program has a team to help develop and carry out their care plan. The team may include:

  • A Children Come First coordinator
  • Their family members
  • A social worker
  • A teacher
  • A therapist

The program helps children and youth stay in their home or in community care. This is usually less than 18 months. It’s run by Dane County.

Learn more about the Children Come First program

Essential children's resources

Wisconsin Wayfinder: Children's Resource Network Logo

Wisconsin Wayfinder supports families of children with delays, disabilities, special health care needs, and mental health conditions. Children’s resource guides are helpers who assist families, caregivers, professionals, and organizations in finding a wide array of supports and services available through the Children’s Resource Network.

Who is eligible?

Children and youth are eligible for the program if they:

  • Qualify for Wisconsin Medicaid.
  • Live in Dane County.
  • Are 18 or younger.
  • Have a mental health diagnosis by a psychologist or psychiatrist.
  • Have symptoms that started at least six months ago and are expected to last for a year or more.
  • Have a behavioral or emotional challenge that puts them at immediate risk of not being able to stay in their home or community care.
Six smiling kids
  • Are involved in at least two of the following:
    • Child protective services
    • Mental health services
    • Social services
    • Special education
    • The juvenile justice system
  • Need more help with at least two of the following:
    • Community safety
    • Family relationships
    • School
    • Self-care
    • Social relationships

How can I refer a child or youth?

You don’t need to fill out an application. You can simply email or call the program at 608-250-6634, ext. 135, to make a referral. If you send an email, make sure you include your contact information and the best way to reach you. That should include the best day and time. Do not include any medical information in the email because email isn’t secure.

Someone will contact you to schedule an interview. This can be done by phone or in person. During the interview, you’ll answer questions about the child or youth, such as their diagnosis and behavioral information. You’ll also need to sign and return an informed consent form.

The program will contact you to let you know if the child or youth is approved for the program. You’ll also get a letter in the mail.

What happens if a child or youth is approved?

If a child or youth is approved for the program, a coordinator will schedule a time and place to meet with you and your family.

During the meeting, the coordinator will:

  • Learn about your needs.
  • Decide who should be involved in the child’s or youth’s care plan.
  • Create a care plan, including one for emergencies.

Who to contact for help

Our staff is available from 8:30 a.m.–5 p.m. Monday through Friday. You can contact them by emailing, or by calling 608-250-6634, ext. 135.


Last revised November 14, 2023