Mendota Mental Health Institute - PACT Services

Program of Assertive Community Treatment (PACT) Logo

PACT Services include both direct and indirect services. The majority of services are administered in the community. Services are on-going, and not time limited, but vary in frequency and intensity based on individual client needs. Program staff are available 24 hours per day, seven days per week, general program hours are from 8:00 a.m. until 10:00 p.m., Monday through Friday, and 10:00 a.m. until 6:00 p.m. on  weekends and holidays. Outside of regular office hours, staff is available by phone or in person through an on-call system.

Direct Services provided by PACT include:

  • Prescription, acquisition, set-up, and distribution of oral and IM medications. Monitoring of efficacy and side effects.
  • Assessment of psychiatric symptoms and status.
  • Supportive Psychotherapy to address on-going needs as identified in the clinical treatment plan and emergent needs.
  • Vocational assessment, employment skills training, job development, job placement, job coaching, on-going monitoring of job performance with client and employer, and coordination of benefits, scheduling, etc. with employer.
  • Educational assessment, advocacy and participation in IEP assessment and implementation, as well as on-going school conferences, coordination with special education staff, arranging for tutoring, transportation to school, provision of pre-employment skills groups.
  • ADL assessment (initial and on-going), provision of training in self care skills, side by side coaching and assistance with ADL tasks, accompaniment to service appointments (e.g., doctors, dentist, agency meetings), coaching on grooming, hygiene and general self care, assistance with budgeting.
  • Assistance with housing search and coordination and assistance with moving.
  • Assessment of physical health care status and needs, assistance with securing health care, transportation and accompaniment to appointments to interpret medical information and to provide health history, monitor and assist with follow through of prescribed health therapy, ordering of needed lab tests and accompaniment to lab appointments.
  • Social skills assessment and training, providing group experiences for on-going social skills practice and peer support, development and monitoring of recreational activities.
  • Assessment of family interaction and provision of family counseling as needed.
  • AODA assessment, monitoring, and counseling.
  • Assessment and teaching of parenting skills, education in child development, child discipline and child safety, development of respite resources for the child, recommendations to courts for child placement.
  • Crisis intervention, including 24 hour on-call availability by phone and/or in person.
  • Provision of PM and weekend support and structure.

PACT also provides the following Indirect Services:

  • Comprehensive case management of resources system wide (educational, vocational, income and benefits coordination, health care coordination with clinics and pharmacies, procuring specialized mental health treatment services, ADL needs, housing programs, AODA services, securing payeeships, legal advocacy, etc).
  • Comprehensive Assessment and Treatment Planning.
  • Provision of information and technical assistance to employers, educators, the legal system and family members.
  • Assessment of work capacity, Disability Status, eligibility for benefits (social security, housing subsidies, Medicaid, COP) and assistance with securing needed benefits.
  • Advocacy within the school and legal system for children of clients.
  • Coordination with legal system on probation requirements and compliance.


Last Revised: July 13, 2015

Mendota Mental Health Institute
301 Troy Drive, Madison, WI 53704

Phone: 608-301-1000
Fax: 608-301-1358
TTY/TDD: 888-241-9442