National CLAS Standards

Culturally and Linguistically Appropriate Services in Health and Health Care

The National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care (the National CLAS Standards) are intended to advance health equity, improve quality, and help eliminate health care disparities by establishing a blueprint for health and health care organizations to provide effective, equitable, understandable, and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy, and other communication needs.

Informational Tools

Training and Continuing Education

Minority Health Program CLAS Modules:

Culturally and Linguistically Appropriate Services (CLAS) Trainings on TRAIN
Four training modules pertaining to CLAS are posted on TRAIN. All modules are available to provide learners with four learning opportunities on the legal basis for these standards, and how compliance can improve quality of services and strengthen business practices. The presenter is national expert Bruce Adelson, Esq., former U.S. DOJ attorney. For easy retrieval, search under the following course numbers for each module:

Module 1—Intro to Federal Requirements & Current Enforcement/Liability Trends: Course # 1053012
Module 2—Cultural Competence and the Law: Course # 1053013
Module 3—Lessons Learned-Case Study: Course # 1051399
Module 4—Ask the Expert: Course # 1051394

Minority Health Program 2015 Health Equity Community of Practice (Register on TRAIN):

  1. Health Literacy Series with Literacy Network
  1. Special Olympics of Wisconsin: Improving the Health and Well-Being of Individuals with Intellectual Disabilities: Course #1059480
  2. Intangible Outcomes Approach to Program Evaluation: Course #1059064

U.S. Department of Health and Human Services Think Cultural Health website training:

Other:

Beyond the Right Thing to Do: The Legal Case for CLAS Implementation (Webcast help)
© Federal Compliance Consulting LLC and Bruce L. Adelson, 2013. All Rights Reserved. Unauthorized duplication prohibited. Linked with permission. For permission to use, distribute, or reproduce this presentation, contact Bruce Adelson at badelson1@comcast.net or 301-762-5272.

Resources

  • Download the Your Right to an Interpreter poster (PDF, 1.5 MB, P-00417). This poster is a handy tool that informs non-English- and Limited-English-Proficiency- (LEP) speakers of their right to an interpreter, and allows them to request an interpreter.
  • CLAS Resources (A compilation of resources and publications on the Web related to the provision of culturally and linguistically appropriate services. Allows users to search by type and topic.)
  • Cultural Assessment Tools (An annotated bibliography, from Transcultural C.A.R.E. Associates, of tools to assess cultural competence among health care professionals and students in various health care fields; tools to assess CLAS adherence; and CLAS gap-analysis tools.)
  • Healthy Roads Media (A source of quality health information in many languages and multiple formats.)
  • IMIA Terminology Resource Database (From the International Medical Interpreters Association, this database includes glossaries, dictionaries, terminology databases, anatomy atlases, nomenclatures, thesauri, lexicons, vocabularies, manuals, encyclopedias and other word-based documents in the fields of medicine and healthcare in the various languages used by IMIA interpreters.)

Partners

Cultural Competency

Language Access

DHS Resources
External Resources

Language Access Plans:

  • The U.S. Department of Health and Human Services (HHS) has published its 2013 Language Access Plan (HHS LAP) (PDF, 376 KB) ensuring access to the Department's programs and activities to people with limited English proficiency (LEP).
  • As an agency receiving federal funds, Wisconsin DHS is required to establish a language policy and plan to serve Limited English Proficiency (LEP) individuals.

Spotlight

The Wisconsin Medical Society has adopted a resolution to encourage physicians to undertake reasonable efforts to ensure that they and their practices comport with the CLAS standards.

Sign our CLAS Standards Pledge (Word, 85 KB, Form F-01215) and formally commit to adopting, promoting and implementing the standards.

Last Revised: August 9, 2017