Culturally and Linguistically Appropriate Services in Health and Health Care
The National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care (the National CLAS Standards) are intended to advance health equity, improve quality, and help eliminate health care disparities by establishing a blueprint for health and health care organizations to provide effective, equitable, understandable, and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy, and other communication needs.
The Wisconsin Medical Society has adopted a resolution to encourage physicians to undertake reasonable efforts to ensure that they and their practices comport with the CLAS standards.
Sign our CLAS Standards Pledge (Word, 85 KB, Form F-01215) and formally commit to adopting, promoting and implementing the standards.
Minority Health Officer, Evelyn Cruz, has been licensed as a trainer in Cultural Competency in Health and Human Services, with specific focus on meeting mandates and recommendations for CLAS.
Download the Your Right to an Interpreter poster (PDF, 1.5 MB, P-00417). This poster is a handy tool that informs non-English- and Limited-English-Proficiency- (LEP) speakers of their right to an interpreter, and allows them to request an interpreter.
National CLAS Standards Blueprint: The U.S. Department of Health and Human Services (HHS) released the Enhanced National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care along with a downloadable blueprint to offer guidance and implementation strategies, A Blueprint for Advancing and Sustaining CLAS Policy and Practice (The Blueprint). Learn more.
Language Access Plans:
- The U.S. Department of Health and Human Services (HHS) has published its 2013 Language Access Plan (HHS LAP) (PDF, 376 KB) ensuring access to the Department's programs and activities to people with limited English proficiency (LEP).
- As an agency receiving federal funds, Wisconsin DHS is required to establish a language policy and plan to serve Limited English Proficiency (LEP) individuals.
Local Health Departments
National CLAS Standards Fact Sheet (PDF, 59 KB)
Trainings and Continuing Education
Beyond the Right Thing to Do: The Legal Case for CLAS Implementation (Webcast, help)
© Federal Compliance Consulting LLC and Bruce L. Adelson, 2013. All Rights Reserved. Unauthorized duplication prohibited. Linked with permission. For permission to use, distribute, or reproduce this presentation, contact Bruce Adelson at firstname.lastname@example.org or 301-762-5272.
Culturally and Linguistically Appropriate Services (CLAS) Trainings on TRAIN
Four training modules pertaining to CLAS are posted on TRAIN. All modules are available to provide learners with four learning opportunities on the legal basis for these standards, and how compliance can improve quality of services and strengthen business practices. The presenter is national expert Bruce Adelson, Esq., former U.S. DOJ attorney. For easy retrieval, search under the following course numbers for each module:
- Module 1—Intro to Federal Requirements & Current Enforcement/Liability Trends: Course # 1053012
- Module 2—Cultural Competence and the Law: Course # 1053013
- Module 3—Lessons Learned-Case Study: Course # 1051399
- Module 4—Ask the Expert: Course # 1051394
Health Literacy Series with Literacy Network (Register on TRAIN)
- Health Literacy 101: Course #1056828
- Effective Communication Strategies for Individuals with Low Health Literacy: Course #1056830
- A Patient's Perspective: Help Me Understand--Communicating with Providers: Course #1057099
- A Patient's Perspective: Help Me Understand--The Role of Culture: Course #1057101
Intangible Outcomes Approach to Program Evaluation (Register on TRAIN): Course #1059064
Special Olympics of Wisconsin: Improving the Health and Well-Being of Individuals with Intellectual Disabilities (Register on TRAIN): Course #1059480
CLAS Clearinghouse (A compilation of resources and publications on the Web related to the provision of culturally and linguistically appropriate services.)
Cultural Assessment Tools (An annotated bibliography, from Transcultural C.A.R.E. Associates, of tools to assess cultural competence among health care professionals and students in various health care fields; tools to assess CLAS adherence; and CLAS gap-analysis tools.)
Healthy Roads Media (A source of quality health information in many languages and multiple formats.)
IMIA Terminology Resource Database (From the International Medical Interpreters Association, this database includes glossaries, dictionaries, terminology databases, anatomy atlases, nomenclatures, thesauri, lexicons, vocabularies, manuals, encyclopedias and other word-based documents in the fields of medicine and healthcare in the various languages used by IMIA interpreters.)
Resources by Type
Resources by Audience
- Clinical and Mental Health
- Public Health
- Governance and Leadership
- Patients and Consumers
Resources by Topic
Resources by CLAS Standards' Themes
- Provide effective, equitable, understandable, and respectful quality care and services
- Governance, Leadership, and Workforce
- Communication and Language Assistance
- Engagement, Continuous Improvement, and Accountability