Important Telephone Numbers

Wisconsin Medicaid and BadgerCare Plus

Please Note: The following is about non-emergency medical transportation. If you have an emergency you should call 911.

Non-emergency medical transportation are rides to covered medical appointments such as a doctor or dental appointment.

If you have no other way to get a ride, you can get a ride to services covered for the program you are enrolled in such as Medicaid or BadgerCare Plus.

If neighbors, friends, relatives or voluntary organizations can give you a ride to your appointment, you will not be able to get rides through MTM, Inc.

Important Contact Information for Medicaid and BadgerCare Plus Members

Important Contacts

Phone Number

Purpose of Phone Line

Reservation Line for scheduling trips


711 (TTY)

  • The reservation number that members, their families or care givers, or medical providers call to schedule a ride.

  • Hours are Monday-Friday 7:00 a.m. to 6:00 p.m.

  • All rides, except for hospital discharges and urgent trips, must be scheduled two business days in advance.

  • Urgent rides can be scheduled 24 hours a day, 7 days a week.

Where is my ride?


If your ride is more than 15 minutes late, call this number to see when your ride will arrive.

If you did not set up a time to be picked up from your appointment, you can all this number. Your ride should arrive within a hour.

MTM, Inc. -— Wisconsin Member Website

Visit the MTM, Inc. website to learn more about getting rides to health care appointments.


Call MTM, Inc’'s “"We Care"” number at 1-866-436-0457.

Write to MTM, Inc. at the following address:

MTM Inc.
Quality Management
5117 W Terrace Drive
Suite 400
Madison, WI 53718

Or log a complaint online at

You can use this contact information, if you have a complaint about services you receive from MTM, Inc.

WE Care


You can use this web site to provide feedback or suggestions to MTM, Inc.

Complaints to the Department of
Health Services


Department of Health Services
Medicaid Transportation Analyst
P.O. Box 309
Madison WI, 53701-0309

Or, call Member Services at
Use this contact information only if you have filed a complaint with MTM, Inc. and you are not satisfied with the reply you received from MTM, Inc.
Member Services


You can contact Member Services if you have questions about Non-emergency medical transportation or if you have other questions.

Go Back to Non-Emergency Medical Transportation Home Page


Last Revised: July 18, 2016