Additional Government Benefits Call Centers Closed Due to Winter Storm
DHS working to keep Wisconsinites safe, informed
After Governor Tony Evers issued a state of emergency for Wisconsin because of severe weather, more counties continue to do the same. This means some Wisconsin Income Maintenance Call Centers and agencies may be closed throughout the week, impacting the flow of information about BadgerCare Plus, FoodShare, Medicaid, and Wisconsin Shares benefits.
People will not be able to call in to those counties to ask questions about benefits, applications, or do on-demand FoodShare interviews. However, some counties may still have other services available, like lobby services.
Despite call centers and counties being closed, Wisconsinites can still use ACCESS to apply for benefits, report changes or view any letters, and the MyACCESS mobile app to check and manage their ongoing benefits.
We ask members not to venture outside into the frigid temperatures if they don’t have to. Take precautions to avoid frostbite and hypothermia.
DHS will be sending daily updates with information about which call centers are down, and posting that information on our website. Members should check local county web and social media pages as well, to see what services may be available and get updates on closures, as call centers and agencies may close with short notice.
As of 3:30 p.m., Wednesday, January 30, 2019 the following public assistance consortia call centers are closed on Thursday, January 31:
- Forest County Potawatomi Economic Support
- Wisconsin's Kenosha Racine Partnership (WKRP) (opening at 1 p.m.)
The following counties are closed on Thursday, January 31, 2019 for in-person agency visits:
- Fond du Lac (opening at 10 a.m.)
- Green Lake (opening at 10 a.m.)
- Lincoln (opening at noon)
- Marquette (opening at 10 a.m.)
- Oneida (opening at 10 a.m.)
- Racine (opening at 1 p.m.)